Assistant restaurant manager

GAIA Restaurants in Mayfair is seeking an experienced Assistant Restaurant Manager to join a high‑energy Mediterranean dining destination where precision meets personality. This role supports front‑of‑house leadership, drives service excellence, and helps shape a warm, design‑forward guest experience. Ideal candidates thrive in fast‑paced, high‑standards environments, lead with confidence and humility, and are committed to mentoring teams while delivering flawless hospitality.

Duties and Responsibilities

• Oversee daily front‑of‑house operations to ensure smooth service flow and exceptional guest experiences.
• Lead and coach the service team through briefings, on‑shift mentoring, and performance feedback.
• Manage reservations, seating, and covers to optimise guest satisfaction and revenue.
• Deliver outstanding guest recovery by resolving complaints promptly and professionally.
• Maintain standards for service, presentation, and cleanliness across all public areas.
• Support training and onboarding for new hires and seasonal staff.
• Assist with rostering and labour management to balance service needs and cost control.
• Collaborate with kitchen leadership on timing, menu rollouts, and special events.
• Monitor front‑of‑house stock and supplies and support inventory and cost control processes.
• Represent GAIA’s brand in every guest interaction, promoting local partnerships and the restaurant’s Mediterranean identity.

Requirements

• Experience: Minimum 3–5 years in upscale, fast‑paced restaurants with supervisory experience.
• Leadership: Demonstrated ability to lead with confidence and humility; strong coaching and communication skills.
• Service expertise: Deep understanding of fine dining service standards, table management, and guest relations.
• Operational skills: Familiarity with reservations systems, POS, rostering, inventory control, and basic P&L awareness.
• Personal qualities: Detail‑oriented, resilient under pressure, proactive, and guest‑centric.
• Availability: Flexible schedule including evenings, weekends, and public holidays.
• Language: Professional English; additional languages are an advantage.
• Right to work: Legal eligibility to work in the UK.

About GAIA and Fundamental Hospitality

GAIA Restaurants — Mayfair is part of Fundamental Hospitality, an international group focused on creating warm, effortless stays and dining experiences rooted in locality and thoughtful design. GAIA blends Mediterranean culinary craft with genuine service, seasonal ingredients, and sustainable practices. Our Mayfair venue emphasises refined flavour, polished presentation, and a welcoming atmosphere that reflects the neighbourhood’s character.

Benefits

• Competitive salary with performance‑related bonuses.
• Clear career progression within an international hospitality group.
• Staff meals showcasing our Mediterranean menu.
• Training and development including leadership workshops and service masterclasses.
• Employee discounts across group venues.
• Supportive team culture prioritising mentorship, wellbeing, and professional growth.

How to Apply

Send your CV and a brief cover letter to careers-london@fundamentalhospitality.com with the subject line Assistant Restaurant Manager — GAIA Mayfair. Include two professional references and your earliest availability. Only shortlisted candidates will be contacted for interview and assessment.