F&B Team Member – Mercure London Earls Court

Position Summary

Mercure London Earls Court is undergoing an exciting transformation, evolving into a stylish and modern dual-branded hotel. As an F&B Team Member, you will play a vital role in delivering exceptional hospitality experiences, ensuring guests receive warm, professional service in our newly refurbished Food & Beverage outlets.

Key Responsibilities

• Guest Engagement: Provide a warm welcome and ensure outstanding service for all guests.
• Beverage & Food Service: Prepare and serve a variety of cocktails, coffees, and snacks with precision and efficiency.
• Product Knowledge: Maintain a strong understanding of menu offerings to assist guests with their selections.
• Cash Handling: Process payments accurately while adhering to cash-handling procedures.
• Hygiene & Safety: Maintain high standards of cleanliness and food safety throughout service.
• Problem-Solving: Address guest concerns with a positive and solution-oriented approach.
• Promotion & Upselling: Actively promote hotel facilities and services to enhance guest experiences.

Qualifications & Skills

• Communication: Proficient in English (spoken and written).
• Professionalism: Well-groomed and able to represent the hotel’s brand image.
• Teamwork: Strong interpersonal skills and a collaborative mindset.
• Attention to Detail: Ability to maintain high service standards in a fast-paced environment.
• Basic F&B Knowledge: Understanding of food and beverage products, with a willingness to learn.

Perks & Benefits

• Employee discount card for Accor hotels worldwide
• Complimentary meals during shifts
• Friends & Family discounts on dining
• Pension scheme & health insurance
• Career development opportunities within Accor’s global network

F&B Team Member – Mercure London Earls Court

📍 Location: London, United Kingdom
💰 Salary: £14.00/hr

Join us at Mercure London Earls Court and be part of an exciting journey as we redefine hospitality in