Retail sales supervisor

Retail Sales Supervisor — Job Posting Summary

We are seeking a proactive, customer‑focused Retail Sales Supervisor to support store leadership and drive sales performance across shifts. This hands‑on role combines frontline coaching, daily operational oversight, and a strong focus on delivering exceptional customer experiences. The ideal candidate motivates teams, maintains visual and service standards, and helps translate commercial objectives into measurable results.

Key Responsibilities

• Sales Support: Assist the Store Manager in achieving daily and weekly sales targets; monitor KPIs and implement short‑term actions to close performance gaps.
• Team Supervision: Lead and motivate sales associates during shifts; coach on selling techniques, product knowledge, and customer engagement.
• Customer Service: Ensure high standards of service; handle customer queries and escalations professionally and promptly.
• Shift Management: Open/close the sales floor as required; manage shift handovers, staff allocation, and break schedules.
• Visual Merchandising: Maintain merchandising and display standards; execute promotional setups and ensure pricing accuracy.
• Stock Control: Support stock replenishment, back‑room organization, and regular stock counts; report discrepancies.
• Cash and Loss Prevention: Supervise cash handling procedures; enforce loss prevention and safety policies.
• Reporting: Prepare basic shift reports, sales summaries, and incident logs for store management.

Requirements

• Experience: 2–4 years in retail sales with at least 1 year in a supervisory or team‑lead role.
• Skills: Strong customer service orientation; proven ability to coach and motivate sales teams; confident communicator in English.
• Commercial Awareness: Comfortable working with sales targets and basic KPI tracking; ability to translate data into action.
• Technical: Familiarity with POS systems, basic cash handling, and inventory tools; competent with mobile devices and basic MS Office.
• Personal Attributes: Energetic, reliable, organized, and resilient under pressure; positive attitude and solution‑oriented mindset.
• Availability: Flexible to work retail hours including weekends and public holidays; able to cover shifts across Abu Dhabi and Dubai when required.
• Education: High school diploma required; diploma in Retail Management or related field preferred.

Performance Indicators

• Sales Achievement: Percentage of shift sales vs. target.
• Conversion Rate: Improvement in customer conversion during supervised shifts.
• Customer Satisfaction: Feedback scores and complaint resolution time.
• Operational Accuracy: Cash handling accuracy and stock variance metrics.
• Team Development: Staff retention, punctuality, and completion of training milestones.

What We Offer

• Competitive salary with performance‑based incentives.
• Career progression opportunities into Department Manager and Store Manager roles.
• Training and development focused on sales leadership and retail operations.
• Supportive team culture and exposure to multi‑store operations across the UAE.

About Dubai Holding Group

Dubai Holding Group is a retail organization dedicated to creating premium in‑store experiences across Abu Dhabi and Dubai. We combine commercial discipline with creative merchandising to deliver memorable customer journeys. Our teams are collaborative, performance‑driven, and committed to professional growth.

How to Apply

1. Prepare your CV in PDF or Word format.
2. Email your CV to hr@dubaiholdinggroup.com with the subject line: Application — Retail Sales Supervisor — [Your Name].
3. In the email body, include a 1–2 line summary of your most relevant experience and your earliest availability.
4. Shortlisted candidates will be contacted for a phone/video screening followed by an in‑store interview and practical assessment where applicable.