At Felicita UAE, we believe that every guest experience begins long before they walk through our doors. It starts with a voice — warm, attentive, and reassuring — that guides them, answers their questions, and sets the tone for the hospitality they will soon enjoy. As we continue to grow and refine our service standards, we are seeking a professional, detail‑oriented, and guest‑focused Reservation Agent to join our team. This role is ideal for someone who understands that hospitality is not just delivered in person, but also through every call, message, and interaction that shapes a guest’s first impression.

The Reservation Agent is the central link between our guests and our operations. You will be responsible for managing bookings, responding to inquiries, coordinating with the front‑of‑house team, and ensuring that every guest receives accurate information and seamless service. At Felicita UAE, our Mediterranean‑inspired concept celebrates joy, connection, and authentic hospitality — and the Reservation Agent plays a vital role in bringing these values to life from the very first interaction.

This position requires a balance of communication skills, organizational ability, and a genuine passion for service. You will be the first point of contact for many guests, making your role essential in shaping expectations and building trust. Whether handling a simple table booking, coordinating a large group reservation, or assisting with special requests, your professionalism and attention to detail will directly influence the guest experience.

At Felicita UAE, we value individuals who bring clarity, warmth, and efficiency to their work. The ideal candidate is someone who communicates with confidence, listens attentively, and remains calm even during high‑volume periods. You will work closely with the Hostess, Service Team, and Management to ensure that every reservation is handled accurately and that guest preferences are communicated clearly across departments.

This role is more than answering calls — it is about creating smooth, memorable, and stress‑free experiences for our guests. You will be entrusted with representing the Felicita brand, upholding our standards, and contributing to a culture of excellence and genuine hospitality.

📌 Key Responsibilities

• Handle all incoming reservation inquiries via phone, email, WhatsApp, and online platforms
• Manage the reservation system with accuracy, ensuring all bookings are updated in real time
• Provide guests with clear information about menus, timings, policies, and special events
• Coordinate with the Hostess and FOH team to ensure smooth guest flow and seating arrangements
• Confirm, modify, or cancel reservations as needed while maintaining professional communication
• Assist guests with special requests, dietary needs, celebrations, and group bookings
• Maintain a courteous, warm, and professional tone in all interactions
• Monitor reservation trends and communicate peak periods or special requirements to management
• Handle guest concerns or complaints with empathy and problem‑solving skills
• Support the team during busy service hours and contribute to overall guest satisfaction

📌 Requirements

• Previous experience as a Reservation Agent or in a guest‑facing administrative role within hospitality
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with reservation systems (e.g., SevenRooms, OpenTable, ResDiary) is an advantage
• Professional phone etiquette and a warm, engaging personality
• Strong customer‑service mindset and problem‑solving ability
• High level of grooming and personal presentation
• Flexibility to work evenings, weekends, and holidays as required
• Passion for hospitality and a commitment to delivering exceptional guest experiences

🌿 About Felicita UAE

Felicita UAE is a Mediterranean‑inspired dining destination built on the values of joy, connection, and authentic hospitality. Our name, derived from the Italian word “Felicità,” reflects our belief that dining should be an experience of happiness — a moment to savor, share, and remember. We combine fresh ingredients, bold flavors, and warm service to create a space where guests feel welcomed and inspired. Our team represents diverse cultures, united by a shared passion for excellence and a commitment to delivering memorable experiences.

📨 How to Apply

If you are a polished communicator with a passion for guest service, we would love to hear from you. Please send your CV to hr@felicita.ae with the subject line “Reservation Agent Application – Your Name.” Only shortlisted candidates will be contacted.