1 applications

Guest Service Agent

Join the Front Office Team at DusitD2 Kenz Hotel Dubai

Are you passionate about hospitality and love creating memorable guest experiences? DusitD2 Kenz Hotel Dubai is looking for a warm, professional, and service-driven Guest Service Agent to be the welcoming face of our hotel. If you thrive in fast-paced environments and enjoy connecting with people from around the world, this is your opportunity to shine.

📝 Key Responsibilities

• Greet guests upon arrival with warmth and professionalism
• Handle check-in and check-out procedures efficiently
• Manage reservations, room assignments, and guest inquiries
• Operate the Opera Property Management System (PMS)
• Provide accurate information about hotel services and local attractions
• Handle guest complaints and requests with empathy and prompt resolution
• Coordinate with housekeeping, concierge, and other departments for seamless service
• Maintain front desk presentation and uphold brand standards

✅ Requirements

• Previous experience in a front office or guest service role (hotel experience preferred)
• Proficiency in Opera PMS is highly desirable
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Positive attitude, professional appearance, and team spirit
• Ability to work flexible shifts, including weekends and holidays
• Female candidates are encouraged to apply to support team diversity

📩 How to Apply

Send your updated CV to d2duhr@dusitd2kenz.com
Please mention “Guest Service Agent Application” in the subject line.

🏨 About DusitD2 Kenz Hotel Dubai

Located in Barsha Heights, DusitD2 Kenz Hotel Dubai is a modern lifestyle hotel that blends Thai-inspired hospitality with contemporary design. As part of Dusit International, we offer a dynamic work environment, opportunities for growth, and a culture rooted in gracious service.

Join us and be part of a team that delivers excellence—one guest, one smile, one experience at a time.