Dusit d2 Kenz

Guest Service Agent

Dusit d2 Kenz Full Time Dubai, United Arab Emirates Dubai, United Arab Emirates Customer Service - Front Office - Hotels and restaurants

Job Expired

Job Overview

  • Salary Offers To Be discussed
  • Experience Level Junior
  • Academic Level High School Diploma or GED

More Information

  • Total Years Experience 2-5
  • Working Hours 9 hrs

Join the Front Office Team at DusitD2 Kenz Hotel Dubai

Are you passionate about hospitality and love creating memorable guest experiences? DusitD2 Kenz Hotel Dubai is looking for a warm, professional, and service-driven Guest Service Agent to be the welcoming face of our hotel. If you thrive in fast-paced environments and enjoy connecting with people from around the world, this is your opportunity to shine.

📝 Key Responsibilities

  • Greet guests upon arrival with warmth and professionalism
  • Handle check-in and check-out procedures efficiently
  • Manage reservations, room assignments, and guest inquiries
  • Operate the Opera Property Management System (PMS)
  • Provide accurate information about hotel services and local attractions
  • Handle guest complaints and requests with empathy and prompt resolution
  • Coordinate with housekeeping, concierge, and other departments for seamless service
  • Maintain front desk presentation and uphold brand standards

✅ Requirements

  • Previous experience in a front office or guest service role (hotel experience preferred)
  • Proficiency in Opera PMS is highly desirable
  • Excellent communication and interpersonal skills
  • Fluent in English; additional languages are a plus
  • Strong problem-solving abilities and attention to detail
  • Positive attitude, professional appearance, and team spirit
  • Ability to work flexible shifts, including weekends and holidays
  • Female candidates are encouraged to apply to support team diversity

📩 How to Apply

Send your updated CV to d2duhr@dusitd2kenz.com
Please mention “Guest Service Agent Application” in the subject line.

🏨 About DusitD2 Kenz Hotel Dubai

Located in Barsha Heights, DusitD2 Kenz Hotel Dubai is a modern lifestyle hotel that blends Thai-inspired hospitality with contemporary design. As part of Dusit International, we offer a dynamic work environment, opportunities for growth, and a culture rooted in gracious service.

Join us and be part of a team that delivers excellence—one guest, one smile, one experience at a time.

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