Gloria Hotels & Resorts

Job Expired

Reservation Agent – Gloria Hotels, Dubai

Full Time Al Maktoum Road - Deira - Dubai - United Arab Emirates Dubai, United Arab Emirates Customer Service - Front Office - Hotels and restaurants

Job Overview

  • Salary Offers To Be discussed
  • Experience Level Junior
  • Total Years Experience 2-5
  • Academic Level High School Diploma or GED
  • Working Hours 9 hrs

🔹 Job Summary:
We are seeking a detail-oriented and customer-focused Reservation Agent to join our dynamic team at Gloria Hotels, Dubai. The ideal candidate will be responsible for handling all reservation inquiries, processing bookings, and providing exceptional service to ensure a seamless guest experience from the very first interaction.

🛎️ Key Responsibilities:

  • Respond to guest reservation inquiries via phone, email, and online booking platforms.

  • Accurately input, update, and manage booking details in the hotel reservation system.

  • Maintain knowledge of room rates, packages, promotions, and hotel facilities.

  • Communicate booking details effectively with other departments, especially Front Office and Sales.

  • Handle cancellations, modifications, and no-show reservations according to company policies.

  • Provide information to guests about local attractions, services, and amenities.

  • Maximize occupancy and revenue through effective selling techniques.

  • Ensure a high level of accuracy and attention to detail in all guest interactions.

✅ Requirements:

  • Previous experience in reservations, front office, or a related hospitality field is preferred.

  • Proficiency in hotel management systems (such as Opera, Fidelio, or similar).

  • Strong communication and interpersonal skills in English; additional languages are a plus.

  • Excellent organizational skills and the ability to multitask in a fast-paced environment.

  • A customer-first attitude and professional demeanor.

  • High school diploma or equivalent; degree in Hospitality or Tourism is a plus.

🏨 About Gloria Hotels & Resorts:
Gloria Hotels & Resorts is a renowned hospitality group dedicated to delivering world-class service with a personal touch. With our flagship property Khalidia Palace Hotel Dubai, located in the heart of the city, we offer luxury, comfort, and a warm sense of Arabian hospitality. Join our team and be part of a legacy of excellence.

📍 Location: Dubai, UAE
🕒 Job Type: Full-time
📅 Posted on: 7th May, 2025

📧 To Apply:
Please send your CV and a brief cover letter to recruitments@gloria-hotels.com. We thank all applicants for their interest, but only shortlisted candidates will be contacted.

Discover more from Yalla Careers

Subscribe to get the latest posts sent to your email.

  • This job has expired!
Gloria hotels reservation agent
Share:

Gloria Hotels & Resorts

(0)
Company Information

Contact Us

Leave your thoughts

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Stationary salesman

The Stationery Salesman role is ideal for individuals who enjoy working in a customer‑focused retail environment and have a passion for stationery products, office supplies, and school essentials. As part of the Stationery Department, you will assist customers in finding the right products, maintain organized displays, and ensure that the section remains fully stocked and visually appealing. This position is

Delicatessen salesmen

The Delicatessen Salesman role is perfect for individuals who enjoy working with fresh food products and delivering exceptional customer service. As part of the Delicatessen Department, you will assist customers with product selection, maintain attractive displays, and ensure that all deli items meet the highest standards of freshness and quality. This position is ideal for someone who is energetic, customer‑focused,

Electronics salesmen

The Electronics Salesman role is perfect for individuals who are passionate about technology, customer service, and retail excellence. As part of Safari Hypermarket’s Electronics Department, you will be the face of the brand—helping customers choose the right products, explaining features, and ensuring a smooth and satisfying shopping experience. This position is ideal for someone who enjoys working with gadgets, understands

Butchery supervisor

The Butchery Supervisor role is a key leadership position within the Fresh Food Department, ensuring that customers receive high‑quality meat products prepared with precision, care, and strict adherence to food safety standards. This position is ideal for individuals with strong experience in meat handling, cutting techniques, and fresh food operations. As a Butchery Supervisor, you will oversee daily section activities,

Fish supervisor

The Fish Supervisor position is a crucial role within the Fresh Food Department, ensuring that customers receive the highest quality seafood products while maintaining strict hygiene and safety standards. This role is ideal for individuals with strong experience in seafood handling, fresh food operations, and team supervision. As a Fish Supervisor, you will oversee daily section activities, manage stock freshness,

delicatessen supervisor

The Delicatessen Supervisor plays a key role in ensuring that customers enjoy fresh, high‑quality deli products while maintaining exceptional service standards. This position is ideal for individuals with strong experience in fresh food operations, particularly in deli environments where precision, hygiene, and product knowledge are essential. As a Delicatessen Supervisor, you will oversee daily section activities, guide staff, maintain food