Job Overview
- Salary Offers Competitive salary
- Experience Level Senior
- Academic Level High School Diploma or GED, Associate Degree
More Information
- Total Years Experience 2-5
- Working Hours 8 hrs
Member Experience Executive – Wellfit Masaar
We’re hiring a Member Experience Executive to be one of the first friendly faces members meet at Wellfit Masaar. You’ll handle front-desk duties, check-ins, membership inquiries, and sign-ups, making sure every visitor and member feels welcomed and well looked after. This role is central to setting the tone of the club, so we’re looking for someone naturally warm, well-organized, and comfortable using membership management or POS systems. As part of the pre-opening team, you’ll help establish front-of-house processes and service standards that the rest of the club will follow. It’s a great fit for someone with previous customer service, hospitality, or front-desk experience who wants to grow within a fast-expanding fitness brand.
Duties & Responsibilities
- Welcome members and guests, delivering a friendly and professional front-desk experience
- Handle check-ins, membership inquiries, and general member requests
- Support membership sign-ups, renewals, and administrative processes
- Address member questions and escalate issues to management when needed
- Help maintain a clean, organized, and welcoming reception and club area
Requirements
- Previous experience in a customer service, hospitality, or front-desk role
- Friendly, professional demeanor with strong communication skills
- Comfortable using membership management or POS systems
- Well-organized with strong attention to detail
- Fluent English; Arabic is a plus
About Wellfit
Wellfit is the UAE’s fastest-growing fitness and wellness brand, built on a simple idea: a gym should be more than a place to work out — it should be a community. Since opening its first club in Dubai’s Jumeirah Village Circle (JVC) in November 2021, Wellfit has built large, multi-sport “mega-clubs” across Dubai and Sharjah, including flagship locations in Meydan, Aljada, and Dubai Marina, now serving around 16,000 members. Backed by UAE master developer Arada, Wellfit combines strength and conditioning, group fitness, personal training, and recovery amenities under one roof — and Wellfit Masaar, opening in Sharjah’s Masaar forest community, is the newest chapter in that growth story.
Benefits of Joining Wellfit Masaar
- The rare opportunity to open a brand-new club and shape its culture from the ground up
- Competitive salary packages aligned with experience and role
- Career growth within an expanding regional fitness brand
- Complimentary or discounted Wellfit membership and access to facilities
- A collaborative, energetic team environment focused on health and community
- Ongoing training and professional development opportunities
- A workplace set within Masaar’s forest community — jogging tracks, a lagoon pool, and green space right outside the door
Application Process
- Click the Apply Now link and select the role you’re interested in.
- Submit your CV and any relevant certifications for the position.
- Shortlisted candidates will be contacted for an initial screening call.
- Successful candidates will be invited for an in-person or virtual interview with the Wellfit Masaar team.
- Offers will be extended to selected candidates ahead of the club’s opening.
👉 Apply now: https://lnkd.in/gCC2DHzN
