Housekeeping supervisor

Majestic Hotel Group is seeking a detail‑oriented, organized, and service‑driven Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness, presentation, and guest comfort across the hotel. This role is ideal for a hospitality professional who takes pride in maintaining immaculate spaces, motivating teams, and delivering exceptional guest experiences. As a Housekeeping Supervisor, you will oversee daily room assignments, inspect guest rooms and public areas, train new staff, and coordinate closely with Front Office and Engineering to ensure smooth operations. You will play a key role in upholding Majestic’s brand standards, supporting team performance, and ensuring that every guest enjoys a welcoming, spotless environment. This position offers strong career growth opportunities for individuals who demonstrate leadership, reliability, and a passion for operational excellence.

Duties and Responsibilities

• Daily Operations — Supervise housekeeping staff, assign rooms, and ensure all cleaning tasks are completed on schedule.
• Room & Area Inspections — Conduct thorough inspections of guest rooms, corridors, and public areas to ensure cleanliness and brand standards.
• Team Leadership — Guide, motivate, and support room attendants; conduct shift briefings and ensure grooming and conduct standards are met.
• Training & Development — Train new staff on cleaning procedures, safety protocols, and service expectations; provide ongoing coaching.
• Inventory Control — Monitor linen, amenities, and cleaning supplies; assist with stock counts and requisitions.
• Guest Interaction — Handle guest requests, complaints, and special arrangements with professionalism and efficiency.
• Coordination — Work closely with Front Office for room status updates and with Engineering for maintenance issues.
• Quality Assurance — Ensure adherence to hygiene, safety, and sanitation standards, including proper chemical handling.
• Reporting — Prepare shift reports, update room status, and document any incidents or maintenance needs.
• Support for Special Projects — Assist with deep cleaning schedules, VIP setups, and seasonal housekeeping tasks.

Requirements

• Experience — Minimum 2–4 years in housekeeping, with at least 1 year in a supervisory or senior role.
• Education — High school diploma or equivalent; hospitality training is an advantage.
• Skills — Strong leadership, communication, and organizational abilities; excellent attention to detail.
• Technical — Familiarity with housekeeping systems, PMS updates, and basic reporting tools.
• Knowledge — Understanding of cleaning standards, chemical safety, and hygiene protocols.
• Personal Attributes — Professional, reliable, calm under pressure, and guest‑focused.
• Language — Good English communication; additional languages are beneficial.
• Availability — Flexible to work shifts, weekends, and public holidays.
• Work Authorization — Legal right to work in the UAE or the country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group is a collection of refined hotels and dining destinations known for elegant design, warm hospitality, and exceptional guest experiences. Our properties blend local character with contemporary comfort, creating memorable stays for business and leisure travelers alike. We invest in our people through continuous training, career development, and a supportive culture built on teamwork, respect, and operational excellence.

Application Process

To apply, please send your CV and a brief cover letter highlighting your housekeeping and leadership experience to careers@majestichotels.com with the subject line Housekeeping Supervisor Application — [Your Name]. Include your notice period and expected salary. Shortlisted candidates will be contacted for a phone screening followed by an in‑person interview. Applications are reviewed continuously.