Hostess

Hostess Job Post — Kapitol Dubai by Sunset Hospitality

Kapitol Dubai is recruiting a warm, professional, and guest‑focused Hostess to join our pre‑opening team. As we prepare to launch Dubai’s newest social gaming and lifestyle destination, this role is central to shaping first impressions and delivering the welcoming, high‑energy atmosphere Kapitol will be known for. This pre‑opening opportunity with Sunset Hospitality offers the chance to influence front‑of‑house standards from day one, participate in soft openings and VIP previews, and grow into leadership roles as the venue matures.

In this role you will be the face of Kapitol: greeting guests, managing reservations, coordinating seating, and ensuring every visitor receives a polished, memorable welcome. The pre‑opening phase requires flexibility, initiative, and a collaborative spirit — you will help establish procedures, train junior staff, and contribute to the guest experience blueprint that will guide daily operations. We are looking for someone who combines hospitality warmth with operational discipline, who can remain composed during busy service periods, and who takes pride in delivering consistent, high‑quality service.

Role Overview

As Hostess you will manage the guest arrival experience, maintain reservation systems, and coordinate with the wider front‑of‑house team to ensure smooth service flow. You will support pre‑opening activities including setting up the host station, preparing guest lists for soft openings, and assisting with VIP and private events. This position demands excellent communication, a professional appearance, and a genuine passion for hospitality.

Duties and Responsibilities

• Welcome guests with a friendly, professional demeanor and maintain a polished presence at all times.
• Manage reservations and seating using the venue’s reservation system; maintain accurate waitlists and optimize table allocation.
• Coordinate front‑of‑house flow by communicating with servers, bar staff, and management to ensure timely seating and service.
• Provide information about menus, promotions, events, and venue layout; answer guest queries and offer recommendations.
• Handle guest requests and minor complaints promptly and courteously; escalate issues to management when necessary.
• Assist with pre‑opening tasks including setting up the host station, preparing guest lists for soft openings, and participating in training sessions.
• Support VIP and private events by managing guest arrivals, liaising with event coordinators, and ensuring discreet, efficient service.
• Maintain front‑of‑house standards including cleanliness of the reception area, presentation of menus, and readiness of reservation tools.
• Record guest feedback and contribute to continuous improvement of guest experience protocols.
• Train and mentor junior front‑of‑house staff on greeting standards, reservation handling, and guest communication during the pre‑opening phase.

Requirements

• Proven experience in a front‑of‑house, hostess, or guest relations role within hospitality, restaurants, or nightlife venues preferred.
• Excellent communication skills in English; additional languages are an advantage.
• Polished appearance and professional attitude with strong interpersonal skills.
• Comfortable with reservation systems and basic computer tasks; quick learner for new software.
• Calm under pressure and able to multitask during peak service periods.
• Flexible availability including evenings, weekends, and public holidays as required for hospitality operations.
• Customer‑centric mindset with attention to detail and a proactive approach to problem solving.
• Pre‑opening or event experience is a plus but not mandatory; willingness to participate in training and trial shifts is essential.
• Valid work authorization for the UAE or clear visa status; include visa details in your application.

What We Offer

• Opportunity to join Kapitol at pre‑opening stage and shape guest experience standards.
• Structured training and mentorship from Sunset Hospitality leadership.
• Competitive compensation and performance incentives.
• Career progression across Kapitol and Sunset Hospitality venues in Dubai and the region.
• A dynamic, creative workplace where initiative and service excellence are rewarded.

About Kapitol Dubai by Sunset Hospitality

Kapitol Dubai is a contemporary social gaming and lifestyle destination developed by Sunset Hospitality. Designed to blend immersive entertainment with elevated dining and beverage experiences, Kapitol aims to become a go‑to social hub in Dubai. Sunset Hospitality brings regional hospitality expertise, operational discipline, and a people‑first culture to every venue it operates. Our pre‑opening teams are trained to deliver consistent quality, safety, and memorable guest journeys. Kapitol emphasizes integrity, professionalism, and people development, investing in training and career pathways so team members can grow with the brand.

Application Process

To apply, send your updated CV, a recent passport‑style photo, and a brief cover note stating your current visa status and earliest availability to careers@sunsethospitality.com with the subject line Hostess Application — Kapitol. Shortlisted candidates will be contacted for a pre‑screening call and invited to attend an on‑site interview and practical assessment during our recruitment days. Please be prepared for evening availability and trial shifts as part of the selection process. Kapitol is an equal‑opportunity employer and offers competitive compensation, training, and career progression for successful candidates.