Guest service agent

Majestic Hotel Group is seeking a warm, polished, and service‑driven Guest Service Agent to join our Front Office team. This role is perfect for hospitality professionals who enjoy creating memorable first impressions, solving problems with confidence, and delivering exceptional guest experiences. As a Guest Service Agent, you will handle check‑ins and check‑outs, manage reservations, respond to guest inquiries, and ensure every interaction reflects Majestic’s signature elegance and professionalism. You will work closely with Housekeeping, Engineering, and other departments to ensure smooth daily operations and seamless guest journeys. This position offers strong growth opportunities for individuals who demonstrate initiative, attention to detail, and a genuine passion for hospitality.

Duties and Responsibilities

• Front Desk Operations — Handle check‑ins, check‑outs, room assignments, and billing with accuracy and efficiency.
• Guest Interaction — Provide warm, professional service; assist with inquiries, directions, and special requests.
• Reservations — Manage bookings, modify reservations, and ensure accurate guest profiles in the PMS.
• Communication — Coordinate with Housekeeping, Engineering, and other departments to ensure timely service delivery.
• Cash Handling — Process payments, manage cash floats, and follow financial procedures.
• Service Recovery — Address guest concerns with empathy and escalate issues to supervisors when needed.
• Lobby Presence — Maintain a welcoming, organized, and guest‑ready front‑of‑house environment.
• Reporting — Prepare shift handovers, update logs, and ensure accurate documentation.
• Upselling — Promote hotel services, room upgrades, and special offers to enhance guest experience and revenue.
• Compliance — Follow hotel SOPs, safety guidelines, and brand standards at all times.

Requirements

• Experience — 1–3 years in Front Office, Guest Services, or customer‑facing hospitality roles preferred; fresh candidates with strong communication skills may be considered.
• Education — Diploma or degree in Hospitality Management or related field is an advantage.
• Skills — Excellent communication, problem‑solving, and interpersonal abilities; strong attention to detail.
• Technical — Familiarity with PMS systems (Opera or similar) and basic computer skills.
• Personal Attributes — Professional appearance, positive attitude, calm under pressure, and guest‑centric mindset.
• Language — Fluent English; additional languages are a plus.
• Availability — Flexible to work rotating shifts, weekends, and public holidays.
• Work Authorization — Legal right to work in the UAE or the country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group is a collection of refined hotels and dining destinations known for elegant design, warm hospitality, and exceptional guest experiences. Our properties blend local character with contemporary comfort, creating memorable stays for business and leisure travelers alike. We invest in our people through continuous training, career development, and a supportive culture built on teamwork, respect, and operational excellence.

Application Process

To apply, please send your CV and a brief cover letter highlighting your guest service experience to careers@majestichotels.com with the subject line Guest Service Agent Application — [Your Name]. Include your notice period and expected salary. Shortlisted candidates will be contacted for a phone screening followed by an in‑person interview. Applications are reviewed continuously.