Guest relations executive

Creekside Hotel Dubai is seeking a warm, professional Guest Relations Executive to be the face of our front office and elevate every guest interaction. This role suits a polished hospitality professional who excels at anticipating needs, resolving concerns with empathy, and creating personalized experiences that turn first-time visitors into loyal guests. You will coordinate arrivals and departures, manage VIP services, and work closely with operations to ensure seamless stays. Strong communication, cultural sensitivity, and a calm, solution-focused approach are essential.

Duties and Responsibilities

• Guest Reception and Welcome: Greet guests on arrival, manage priority check-ins and check-outs, and ensure a smooth, efficient front-desk experience.
• Guest Assistance: Handle guest inquiries, special requests, and concierge services with professionalism and a guest-first attitude.
• Complaint Resolution: Investigate and resolve guest complaints promptly, escalating when necessary and ensuring follow-up to guarantee satisfaction.
• VIP and Loyalty Services: Coordinate VIP arrivals, amenities, and loyalty program benefits; maintain discretion and attention to detail for high-profile guests.
• Coordination: Liaise with housekeeping, F&B, engineering, and security to fulfill guest requests and ensure operational alignment.
• Record Keeping: Maintain accurate guest profiles, preferences, and incident logs in the PMS; prepare daily front-office reports.
• Upselling and Guest Engagement: Promote hotel services and experiences to enhance guest stays and contribute to revenue goals.
• Shift Duties: Participate in rostered shifts, handovers, and on-call rotations as required.

Requirements

• Experience: Minimum 1–2 years in front office, guest relations, or concierge roles within a hotel environment.
• Skills: Excellent interpersonal and communication skills; strong problem-solving and conflict-resolution abilities.
• Education: Diploma or certificate in hospitality or related field preferred.
• Language: Fluent English; additional languages are a strong advantage.
• Attributes: Professional appearance, high emotional intelligence, cultural sensitivity, and a proactive service mindset.
• Technical: Comfortable using Property Management Systems (PMS), MS Office, and CRM tools.
• Availability: Flexible to work shifts, weekends, and public holidays.

About Creekside Hotel Dubai

Creekside Hotel Dubai blends contemporary comfort with heartfelt hospitality to create memorable stays for business and leisure travelers. Located in Dubai, the hotel emphasizes personalized service, attention to detail, and a collaborative team culture. As part of a respected hospitality group, Creekside offers training, career development, and opportunities to grow within a guest-focused environment.

Application Process

How to apply: Email your CV and a brief cover note to HC5L8-HR@accor.com with Guest Relations Executive in the subject line. Include your availability and any relevant certifications. Shortlisted candidates will be contacted for interview and assessment. Referrals are welcome.