Captain Waiter

As Captain Waiter at Nemo by Swot Hospitality, you will be a senior front‑of‑house leader responsible for delivering refined, consistent service in one of the city’s most distinctive dining destinations. Positioned within an elegant dining room framed by a panoramic underwater aquarium, you will supervise a section, mentor junior staff, and act as the primary guest contact during service. This role requires polished table technique, calm leadership under pressure, and a commercial mindset: you will ensure timing and presentation meet Nemo’s exacting standards while driving guest satisfaction and revenue. You will work closely with the Restaurant Manager, Head Waiter, Bar Manager, and kitchen team to coordinate covers, manage VIPs and special requests, and maintain the seamless, elevated experience that defines Nemo.

Duties and Responsibilities

• Section Leadership — Manage your assigned section during shifts; open and close tables; ensure smooth timing between courses.
• Guest Relations — Welcome and seat guests when required; manage VIPs, special requests, and guest recovery with discretion and warmth.
• Service Execution — Deliver high‑standard table service including order taking, course timing, plating checks, and final bill presentation.
• Team Mentoring — Coach and support waiters and junior staff on service technique, upselling, and product knowledge during shifts.
• Coordination — Liaise with kitchen and bar to synchronize course timing, special menus, and large bookings.
• Standards and Presentation — Maintain mise en place, side stations, and service equipment; ensure cleanliness and readiness.
• Reservations Support — Assist with seating plans and table allocations to optimize covers and guest flow.
• Reporting — Complete shift handovers, report guest feedback, and log incidents or operational notes.

Requirements

• Experience — Minimum 2 years in fine dining or upscale hospitality with demonstrated table service expertise.
• Skills — Exceptional table service technique, confident upselling, clear communication, and the ability to lead by example.
• Knowledge — Strong menu and beverage knowledge with the ability to recommend pairings and explain dishes.
• Technical — Comfortable using POS and reservation systems.
• Qualifications — Food safety certification preferred; responsible alcohol service certification advantageous.
• Personal Attributes — Poised under pressure, detail oriented, professional presentation, and a collaborative team player.
• Availability — Flexible to work evenings, weekends, and public holidays.
• Language — Fluent English; additional languages are an advantage.

About Swot Hospitality and Nemo

Swot Hospitality builds design‑led, locally rooted venues that combine operational excellence with warm, memorable service. Nemo is our flagship dining concept offering Eurasian cuisine, a raw bar, and an immersive underwater aquarium setting that elevates the guest experience. We prioritize sustainability, local supplier partnerships, and career development—providing structured training, cross‑property mobility, and leadership pathways for team members who demonstrate commitment and potential.

Application Process

• How to Apply — Email your CV and a brief cover note to cvelasco@swothospitality.com. Use Captain Waiter — Nemo in the subject line and include your earliest availability.
• Selection Steps — Screening call; in‑person interview with operations; practical assessment or trial shift for shortlisted candidates; formal offer and onboarding with a 90‑day development plan.
• What to Include — Recent CV, two professional references, and any relevant certification documents.
• Timeline — Typical process duration is 3–6 weeks depending on role and candidate availability.