Hostess – Mado Dubai

Introduction

Join MADO UAE as a Hostess and become the welcoming face that sets the tone for every guest’s dining experience. The Hostess role is pivotal: you’ll manage first impressions, control guest flow, and create a warm, organised reception environment that supports smooth front-of-house operations. This position suits a personable, composed professional who excels at multitasking, communicates clearly, and enjoys creating positive moments for guests from the first hello to the moment they are seated. At MADO you will work closely with Hosts, Head Waiters, and the reservations team to deliver punctual seating, accurate reservation handling, and a seamless guest journey. The role offers practical exposure to guest relations, reservations systems, and service coordination, plus opportunities to grow into supervisory or guest-relations roles across our UAE outlets.

Duties and Responsibilities

• Greet guests warmly on arrival with professional, friendly demeanor and maintain a polished appearance.
• Manage reservations and the seating plan using the venue’s reservations/POS system; confirm bookings and update waitlists in real time.
• Welcome walk-ins, estimate wait times accurately, and manage guest expectations; offer alternatives when necessary.
• Escort guests to their tables, communicate special requests and guest preferences to service staff, and ensure tables are presented and ready.
• Answer incoming calls professionally; handle reservation enquiries, changes, cancellations, and special occasion notes clearly and courteously.
• Maintain the reception area’s cleanliness, organisation, and visual appeal; check menus, promotional materials, and signage for accuracy.
• Coordinate closely with Hosts, Head Waiter, and kitchen pass to manage peak seating periods and maintain flow between service stations.
• Handle guest queries and minor complaints calmly and efficiently; escalate complex issues to the Head Waiter or manager with clear incident notes.
• Monitor table turnover, anticipate clearing needs, and communicate with bussing staff to ensure quick table resets.
• Assist with private event and banquet seating logistics when required, including guest lists, seating charts, and VIP handling.
• Record guest feedback, VIP details, and repeat-guest preferences in the reservations system or logbook for follow-up.
• Ensure compliance with health, safety, and venue policies including capacity limits and guest conduct guidelines.
• Participate in pre-shift briefings and handovers; follow instructions and contribute positively to team communications.

Requirements

• Minimum 1 year experience in a hostess, front-desk, or guest-relations role in hospitality, restaurants, or events preferred.
• Strong verbal communication skills in English; additional languages are desirable.
• Polished, professional presentation and confident, friendly phone manner.
• Comfortable using reservations and POS systems; basic IT literacy and numeracy.
• Excellent organisational skills with the ability to prioritise during busy periods and maintain accurate records.
• Calm under pressure, solution-oriented, and able to manage multiple tasks simultaneously.
• Customer-focused attitude with strong interpersonal skills and cultural sensitivity.
• Flexibility to work evenings, weekends, and public holidays as required by the roster.
• UAE work eligibility or valid employment visa as applicable.

Application Process

• How to apply: Email your updated CV and a short cover note highlighting relevant front-of-house experience and availability to info@mado.ae or apply via careers.yalladuka.com.
• Email subject line: Hostess Application — [Your Full Name]. Include current notice period, visa status, preferred outlet location, and expected salary.
• Selection steps: Shortlisted candidates will receive a phone screening followed by an in-person interview and a short on-floor assessment to evaluate guest interaction, reservation handling, and situational judgement. Reference checks may be requested prior to final offers.

Benefits from Employer

• Competitive salary aligned with role and experience.
• Performance-based incentives and monthly recognition programs.
• Staff meals during shifts and provision of professional uniforms.
• Structured onboarding and ongoing training in guest relations, reservation systems, and service standards.
• Clear career pathways with opportunities to progress to supervisory front-of-house roles.
• Supportive, multicultural workplace that values teamwork, fairness, and professional development.
• Fair rostering practices where operationally possible to support work-life balance.

If you are warm, organised, and passionate about creating exceptional first impressions, we encourage you to apply and join MADO UAE’s front-of-house team.