Front office supervisor

Majestic Hotel Group is looking for a polished, organized, and guest‑focused Front Office Supervisor to support the daily operations of our Front Office team. This role is ideal for a hospitality professional who thrives in a fast‑paced environment, enjoys leading by example, and is committed to delivering exceptional guest experiences. As a Front Office Supervisor, you will oversee reception operations, guide Guest Service Agents, handle escalated guest concerns, and ensure smooth coordination with Housekeeping, Reservations, and other departments. You will play a key role in maintaining service standards, training new team members, and ensuring that every guest interaction reflects Majestic’s signature warmth and professionalism. This position offers strong career growth opportunities for individuals who demonstrate leadership, operational awareness, and a passion for service excellence.

Duties and Responsibilities

• Front Desk Operations — Supervise daily reception activities including check‑ins, check‑outs, room assignments, and billing accuracy.
• Guest Relations — Handle VIP arrivals, special requests, and service recovery for escalated guest concerns with professionalism and empathy.
• Team Leadership — Guide, support, and motivate Guest Service Agents; conduct shift briefings and ensure staff follow SOPs and grooming standards.
• Training & Development — Assist in onboarding new team members and provide ongoing coaching on systems, service standards, and guest interaction.
• Cash & Financial Control — Oversee cash handling, payment processing, and shift closures; ensure compliance with financial procedures.
• Coordination — Communicate effectively with Housekeeping, Engineering, Security, and F&B to ensure smooth operations and timely guest service.
• Quality Assurance — Conduct lobby and front‑of‑house inspections; ensure cleanliness, readiness, and adherence to brand standards.
• Reporting — Prepare shift reports, handovers, and incident logs; escalate key issues to the Duty Manager or Front Office Manager.
• System Management — Ensure accurate use of PMS, reservation systems, and guest profiles; support troubleshooting and system updates.
• Problem Solving — Respond quickly to operational challenges and guest needs, ensuring efficient and thoughtful solutions.

Requirements

• Experience — Minimum 2–4 years in Front Office or Guest Services, with at least 1 year in a supervisory or senior agent role.
• Education — Diploma or degree in Hospitality Management or related field preferred.
• Skills — Strong communication, leadership, and problem‑solving abilities; confident handling guest escalations.
• Technical — Proficiency with PMS systems (Opera or similar), MS Office, and basic reporting tools.
• Personal Attributes — Professional appearance, calm under pressure, detail‑oriented, and guest‑centric.
• Language — Fluent English; additional languages are an advantage.
• Availability — Flexible to work rotating shifts, weekends, and public holidays.
• Work Authorization — Legal right to work in the UAE or the country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group is a collection of refined hotels and dining destinations known for elegant design, warm hospitality, and exceptional guest experiences. Our properties blend local character with contemporary comfort, creating memorable stays for business and leisure travelers alike. We invest in our people through continuous training, career development, and a supportive culture built on teamwork, respect, and operational excellence.

Application Process

To apply, please send your CV and a brief cover letter highlighting your Front Office experience and leadership strengths to careers@majestichotels.com with the subject line Front Office Supervisor Application — [Your Name]. Include your notice period and expected salary. Shortlisted candidates will be contacted for a phone screening followed by an in‑person interview and practical assessment. Applications are reviewed continuously.