Duty manager

At Radisson Hotel Don Mueang Airport Bangkok, we are committed to delivering seamless, memorable guest experiences rooted in genuine hospitality. As our operations continue to grow, we are seeking a confident, service‑driven Duty Manager to join our leadership team. This role is ideal for someone who thrives in a dynamic hotel environment, enjoys solving problems on the spot, and takes pride in ensuring every guest feels valued and cared for. As a Duty Manager, you will act as the hotel’s key point of contact during your shift, overseeing daily operations, supporting all departments, and ensuring service excellence across the property. You will lead by example, uphold Radisson’s “Yes I Can!” philosophy, and help create a welcoming environment for guests and team members alike. If you are a proactive leader with strong communication skills and a passion for hospitality, this is an excellent opportunity to advance your career with a globally respected brand.

Duties & Responsibilities

• Oversee hotel operations during assigned shifts to ensure smooth and efficient service
• Serve as the main point of contact for guest concerns, resolving issues promptly and professionally
• Support Front Office, Housekeeping, F&B, and other departments as needed
• Conduct property walks to ensure cleanliness, safety, and operational readiness
• Monitor room availability, guest arrivals, and VIP arrangements
• Handle emergency situations and follow hotel safety protocols
• Assist with staff supervision, coaching, and performance support
• Ensure compliance with hotel policies, brand standards, and service procedures
• Prepare shift reports and communicate key information to management

Requirements

• Previous experience as a Duty Manager, Assistant Manager, or senior Front Office role in a hotel
• Strong leadership, communication, and problem‑solving skills
• Excellent guest service mindset with the ability to remain calm under pressure
• Good understanding of hotel operations and cross‑department coordination
• Proficiency in English; Thai language skills are an advantage
• Ability to work rotating shifts, including nights, weekends, and holidays
• Professional appearance, positive attitude, and strong interpersonal skills

About Radisson Hotel Don Mueang Airport Bangkok

Radisson Hotel Don Mueang Airport Bangkok is part of the globally recognized Radisson Hotel Group, known for its dedication to service excellence and its signature “Yes I Can!” hospitality philosophy. Located near Don Mueang International Airport, the hotel offers modern facilities, warm Thai hospitality, and a supportive environment for career growth. Joining our team means becoming part of a brand that values people, teamwork, and memorable guest experiences.

Application Process

Interested candidates are invited to submit their CV to:
📧 career.donmueang@radisson.com

Please include “Duty Manager Application – [Your Name]” in the subject line.