Guest Service agent

At Radisson Hotel Don Mueang Airport Bangkok, we believe that every guest interaction is an opportunity to create a memorable experience. Our Front Office team is the heart of the hotel, setting the tone from the moment guests arrive until the moment they depart. We are now seeking a friendly, confident, and service‑minded Guest Service Agent to join our team. This role is perfect for individuals who enjoy connecting with people, thrive in a fast‑paced environment, and take pride in delivering warm, attentive service. As a Guest Service Agent, you will be the face of the hotel—handling check‑ins, assisting with inquiries, and ensuring guests feel welcomed and valued throughout their stay. If you are passionate about hospitality and eager to grow your career with a globally recognized brand, we would be delighted to hear from you.

Duties & Responsibilities

• Welcome guests warmly and handle check‑in and check‑out procedures efficiently
• Provide accurate information about hotel services, facilities, and local attractions
• Respond to guest inquiries, requests, and concerns with professionalism and a positive attitude
• Manage reservations, room assignments, and guest profiles in the property management system
• Coordinate with Housekeeping, Engineering, and other departments to ensure smooth operations
• Handle payments, billing, and cashiering tasks accurately
• Assist with VIP arrivals and special guest arrangements
• Maintain a clean and organized front desk area
• Uphold Radisson’s “Yes I Can!” service philosophy in every interaction

Requirements

• Previous experience in a Front Office or customer service role is an advantage
• Strong communication and interpersonal skills
• Positive attitude with a passion for guest service
• Good command of English; Thai language skills are beneficial
• Ability to multitask and remain calm under pressure
• Familiarity with hotel PMS systems is an advantage
• Flexibility to work shifts, weekends, and holidays
• Professional appearance and a team‑oriented mindset

About Radisson Hotel Don Mueang Airport Bangkok

Radisson Hotel Don Mueang Airport Bangkok is part of the globally respected Radisson Hotel Group, known for its dedication to service excellence and its signature “Yes I Can!” hospitality philosophy. Conveniently located near Don Mueang International Airport, the hotel offers modern facilities, warm Thai hospitality, and a supportive environment for career development. Joining our team means becoming part of a brand that values people, teamwork, and memorable guest experiences.

Application Process

Interested applicants are invited to submit their CV to:
📧 career.donmueang@radisson.com

Please include “Guest Service Agent Application – [Your Name]” in the subject line.