Barista

Iconic Plaza Hotel is recruiting skilled and customer‑focused Baristas to join our Food & Beverage team. This role crafts exceptional coffee and beverage experiences, supports café and restaurant service, and helps create warm, memorable moments for guests and colleagues.

Duties and Responsibilities

• Beverage Preparation — Prepare espresso‑based drinks, brewed coffee, tea, and specialty beverages to recipe and presentation standards.
• Equipment Operation and Maintenance — Operate espresso machines, grinders, and other café equipment; perform daily cleaning and basic maintenance.
• Customer Service — Greet guests warmly, take orders, make recommendations, and ensure timely, friendly service.
• Quality Control — Monitor beverage quality, taste, temperature, and presentation; adjust recipes and techniques as needed.
• Point of Sale and Cash Handling — Process orders using the POS system, handle payments, and balance cash at shift end.
• Stock and Inventory — Replenish supplies, rotate stock, and report low inventory to supervisors.
• Hygiene and Safety — Maintain a clean, organized workstation; follow food safety, hygiene, and allergen procedures.
• Teamwork and Communication — Coordinate with kitchen, service, and events teams to support smooth operations during peak periods.
• Training and Development — Mentor junior staff and participate in ongoing training on coffee techniques and product knowledge.

Requirements

• Experience — Minimum 1 year as a barista or in a café/hospitality role; hotel F&B experience is an advantage.
• Skills — Strong espresso extraction and milk‑texturing skills; knowledge of coffee origins and brewing methods; familiarity with POS systems.
• Education — Minimum KCSE or equivalent; barista certification or coffee training preferred.
• Personal Attributes — Friendly, attentive, detail oriented, and able to work under pressure.
• Physical — Able to stand for long periods and lift up to 20 kg when restocking.
• Availability — Willingness to work shifts, early mornings, weekends, and public holidays.
• Language — Proficiency in English; additional languages are an asset.
• Legal — Right to work in Kenya and ability to pass background checks.

About Iconic Plaza Hotel

Iconic Plaza Hotel blends contemporary comfort with authentic Kenyan hospitality. Located in the heart of the city, we serve business and leisure travelers with thoughtfully designed rooms, locally inspired dining, and attentive service. Our culture values warmth, integrity, and sustainability. We invest in our people through training, career development, and a supportive workplace where teamwork and respect come first. Iconic Plaza Hotel is an equal opportunity employer.

Application Process

To apply send your CV and a brief cover letter to hr@iconicplazahotels.com with the subject line: Barista Application — [Your Full Name]. In your cover letter, state your earliest available start date and include one or two references. Shortlisted candidates will be contacted for a phone screening followed by a practical barista assessment and interview. Applications are reviewed on a rolling basis.