Order Taker | Gloria hotels

🔹 Job Summary:
Gloria Hotels is seeking a courteous and efficient Food & Beverage Order Taker to join our in-room dining and restaurant service team. The successful candidate will be responsible for taking accurate guest orders over the phone, ensuring timely coordination with service and kitchen teams, and delivering a seamless dining experience.

🛎️ Key Responsibilities:

• Answer internal F&B calls promptly, professionally, and with a courteous tone.

• Take and input food and beverage orders accurately into the POS system.

• Confirm special requests, dietary restrictions, and order details with guests.

• Coordinate closely with kitchen and service staff to ensure timely preparation and delivery.

• Provide guests with menu information and recommendations as needed.

• Follow up on guest satisfaction and handle any complaints or adjustments.

• Ensure all orders are logged and bills are processed accurately.

• Maintain a clean and organized order-taking area.

✅ Requirements:

• Previous experience in a similar role in a hotel or restaurant is preferred.

• Strong verbal communication and interpersonal skills.

• Excellent telephone etiquette and customer service mindset.

• Basic knowledge of food and beverages.

• Proficiency in POS and hotel systems.

• Ability to multitask and remain calm under pressure.

• Fluent in English; other languages are an advantage.

📝 Job Opportunity: Food & Beverage Order Taker – Gloria Hotels, Dubai

📍 Location: Dubai, UAE
🕒 Job Type: Full-time
📅 Posted on: [Insert Date]

🏨 About Gloria Hotels & Resorts:
Gloria Hotels & Resorts is a leading name in UAE hospitality, blending modern luxury with traditional Arabian service. Located in the heart of Dubai, our flagship Khalidia Palace Hotel Dubai delivers a high standard of guest experience. We value professionalism, teamwork, and service excellence in everything we do.

📧 To Apply:
Please email your CV to recruitments@gloria-hotels.com with the subject line “F&B Order Taker Application”.