Guest service agent (Female)

Job Summary

Al Khoory Courtyard Hotel is currently hiring a female Guest Service Agent to join our Front Office team. The ideal candidate will be the face of our hotel—offering a warm, professional, and efficient welcome to every guest. As the first and last point of contact, the Guest Service Agent plays a vital role in creating memorable guest experiences through exceptional service, attention to detail, and a friendly demeanor.

Key Responsibilities

• Greet guests warmly and assist with check-in/check-out procedures.

• Handle reservations, confirmations, cancellations, and modifications.

• Provide accurate information about the hotel’s services, local attractions, and transportation.

• Resolve guest concerns promptly and professionally to ensure satisfaction.

• Manage guest accounts, process payments, and issue invoices.

• Maintain accurate guest records and ensure confidentiality.

• Coordinate with housekeeping, bell service, and other departments for seamless service.

• Answer phone calls, respond to emails, and handle general guest inquiries.

• Monitor lobby area and ensure cleanliness and guest comfort at all times.

• Uphold grooming and professional conduct standards in line with hotel policies.

Job Requirements

• Previous experience in a Front Office or Guest Services role is preferred.

• Pleasant personality with a customer-first attitude.

• Proficiency in English; knowledge of Arabic or other languages is an advantage.

• Knowledge of front office software (Opera/Fidelio or similar) is a plus.

• Excellent communication and problem-solving skills.

• Presentable, courteous, and able to multitask under pressure.

• Willingness to work in shifts, including weekends and public holidays.

• UAE-based candidates with immediate availability are highly encouraged to apply.

Note: This position is open to female candidates only, in line with company requirements for guest service roles.

About Al Khoory Hotels

Al Khoory Hotels is a proudly Emirati hospitality brand, part of the Al Khoory Group—established in 1972. With seven modern, guest-centric hotels across Dubai, we blend contemporary comforts with the warmth of local heritage. At Al Khoory Courtyard Hotel, we strive to deliver memorable experiences through our commitment to hospitality excellence, ethical practices, and a supportive workplace culture that promotes career development and personal growth.

Join our team and be a part of a hotel group that values people as much as service.

Job Title: Guest Service Agent (Female)
Location: Al Khoory Courtyard Hotel, Dubai, UAE
Department: Front Office
Email to Apply: hr.executive@alkhoory-ctyd.com
Employment Type: Full-Time
Industry: Hospitality

📧 Apply Now: Send your CV and a brief cover letter to hr.executive@alkhoory-ctyd.com

🕒 Applications are reviewed on a rolling basis. Early submissions are encouraged.