Job Overview
- Salary Offers To Be discussed
- Experience Level Manager
- Academic Level Associate Degree
More Information
- Total Years Experience 5-10
Waldorf Astoria Kuwait, a distinguished luxury hotel located in the heart of Kuwait City, is seeking a dedicated and professional Duty Manager to join our esteemed team. As a Duty Manager, you will play a pivotal role in overseeing daily operations, ensuring exceptional guest experiences, and embodying the elegance and luxury that our brand is renowned for.
About Waldorf Astoria Kuwait
Situated adjacent to The Avenues, Kuwait’s premier retail and entertainment destination, Waldorf Astoria Kuwait offers unparalleled luxury and world-class hospitality. Our hotel features 200 exquisitely appointed rooms and suites, a selection of fine dining venues, a state-of-the-art spa, and extensive event spaces. In its inaugural year, the hotel was honored with the Forbes Travel Guide Five-Star award, underscoring our commitment to excellence.
Position: Duty Manager
Location: Waldorf Astoria Kuwait, Al Rai Area, Kuwait City
Key Responsibilities:
-
Guest Relations: Engage with guests to greet, converse, and assist with inquiries, especially during peak times, ensuring a memorable first impression.
-
Operational Oversight: Monitor daily operations across various departments, ensuring adherence to Waldorf Astoria standards and efficient service delivery.
-
Team Leadership: Provide guidance and support to team members, fostering a collaborative and high-performing work environment.
-
Complaint Resolution: Address and resolve guest complaints promptly, turning challenges into positive experiences.
-
VIP Services: Meet and greet VIP guests and major corporate clients upon arrival, ensuring personalized and attentive service.
-
Reporting: Prepare and review operational reports, including revenue forecasts, budgets, and performance metrics, implementing corrective actions as necessary.
-
Emergency Procedures: Lead emergency response efforts, ensuring the safety and security of guests and colleagues in accordance with hotel policies.
Qualifications:
-
Experience: Minimum of one year previous supervisory experience in a similar role within the hotel and leisure sector.
-
Leadership Skills: Strong leadership abilities with excellent communication and interpersonal skills.
-
Operational Knowledge: Good knowledge of Health and Safety and security procedures, with the ability to work efficiently under pressure.
-
Guest Service Orientation: A passion for delivering exceptional levels of guest service, with attention to detail and organizational skills.
-
Educational Background: A degree or diploma in Hotel Management or equivalent is advantageous.
-
Language Skills: Fluency in English; proficiency in additional languages is a plus.
Benefits:
-
Competitive salary and performance-based incentives.
-
Comprehensive health and wellness benefits.
-
Opportunities for professional development and career advancement within the Hilton network.
-
Employee discounts on hotel stays, dining, and other services.
-
A dynamic and supportive work environment that values teamwork and excellence.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their suitability for the role to Anurag Kumar, Human Resources Manager, at anurag.kumar@waldorfastoria.com. Please include “Duty Manager Application – [Your Name]” in the subject line of your email.
Join us at Waldorf Astoria Kuwait and be part of a team that sets the standard for luxury hospitality in the region. We look forward to welcoming individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.
