Reservations agent- Arabic speaker

Mileo The Palm Hotel, a luxury destination on Dubai’s iconic Palm Jumeirah, is seeking a Reservations Agent – Arabic Speaker to join our dynamic team. This role is ideal for a hospitality professional who thrives in guest interaction, values precision, and delivers exceptional service. As the first point of contact for our guests, you will manage reservations, ensure smooth communication, and contribute to creating memorable experiences. Mileo offers a vibrant work environment where your skills and passion for hospitality can flourish.

🧭 Duties & Responsibilities

• Handle guest inquiries and reservations via phone, email, and online platforms.
• Maintain accurate booking records and coordinate with front office and sales teams.
• Upsell hotel services and packages to maximize revenue.
• Ensure guest satisfaction through personalized communication and follow‑ups.
• Collaborate with departments to ensure seamless guest experiences.

🎓 Requirements

• Minimum 2 years of experience in a 4‑ or 5‑star hotel.
• Fluent in Arabic and English (spoken and written).
• Strong communication and customer service skills.
• Proficiency in hotel reservation systems (Opera or similar).
• Ability to multitask and work under pressure.

🌴 About Mileo The Palm Hotel

Located on the prestigious Palm Jumeirah, Mileo The Palm Hotel blends modern luxury with timeless hospitality. Our property features elegant rooms, fine dining venues, and world‑class amenities designed to delight every guest. We pride ourselves on fostering a culture of excellence, teamwork, and growth — where every employee contributes to creating unforgettable experiences.

💎 Employee Benefits

• Competitive salary and service charge
• Accommodation and transportation provided
• Medical insurance and annual leave benefits
• Career development and training programs
• Recognition and reward initiatives
• Inclusive, multicultural work environment

🚀 Application Process

Ready to elevate your hospitality career? Send your updated CV to careers@mileohotels.com with the subject line “Reservations Agent – Arabic Speaker”. Shortlisted candidates will be contacted for interviews.

Join Mileo The Palm Hotel and be part of Dubai’s most inspiring hospitality story — where your career shines brighter.