Job Overview
- Salary Offers To Be discussed
- Experience Level Junior
- Academic Level Tertiary Level
More Information
- Total Years Experience 2-5
- Working Hours 8 hrs
Reservation Agent – The Tower Plaza Hotel Dubai
The Tower Plaza Hotel Dubai is seeking a professional and customer‑focused Reservation Agent to manage guest bookings, inquiries, and reservation requests with efficiency and hospitality. The ideal candidate will ensure a smooth reservation experience while upholding the hotel’s service standards and maximizing revenue opportunities.
Duties and Responsibilities
- Handle incoming reservation calls, emails, and online booking requests promptly and professionally.
- Process individual and group reservations accurately in the hotel’s reservation system.
- Provide guests with detailed information about room types, rates, promotions, and hotel facilities.
- Upsell room categories and packages to optimize revenue.
- Maintain accurate records of bookings, cancellations, amendments, and special requests.
- Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
- Follow reservation policies, payment procedures, and data accuracy standards.
- Assist in preparing daily reports and ensuring system data integrity.
- Deliver exceptional customer service and maintain a positive, welcoming tone in all guest interactions.
Requirements
- Previous experience as a Reservation Agent or similar role in a hotel environment.
- Strong communication skills and a professional telephone manner.
- Proficiency in hotel reservation systems (Opera experience is an advantage).
- Excellent attention to detail and accuracy in data entry.
- Ability to multitask, prioritize, and work under pressure.
- Strong customer service mindset and problem‑solving skills.
- Flexibility to work shifts, weekends, and public holidays.
- Good command of English; additional languages are a plus.
Company Information
Located on the iconic Sheikh Zayed Road, The Tower Plaza Hotel Dubai is a distinguished city landmark known for its exceptional hospitality, modern comfort, and panoramic skyline views. The hotel offers a dynamic and supportive environment where hospitality professionals can grow and excel in their careers.
Application Process
Interested candidates may send their CV to:
📧 careers@thetowerplazahotel.com
Please mention “Reservation Agent” in the subject line. Only shortlisted candidates will be contacted.
The tower Plaza
(0)- Total Jobs 11 Jobs
- Location Dubai
- Contacts +971 4 387 7777

