IT Support

Majestic Hotel Group is seeking a proactive, tech‑savvy, and service‑oriented IT Support professional to ensure smooth daily operation of all hotel technology systems. This role is ideal for someone who enjoys troubleshooting, supporting colleagues, and maintaining reliable IT infrastructure in a fast‑paced hospitality environment. As an IT Support team member, you will handle hardware and software issues, assist with network stability, support PMS and POS systems, and ensure all departments receive timely technical assistance. You will play a key role in maintaining operational continuity and delivering a seamless digital experience for both staff and guests.

Duties and Responsibilities

• Technical Support — Provide first‑level support for hardware, software, network, and system issues across all departments.
• System Maintenance — Assist with updates, backups, antivirus checks, and routine system health monitoring.
• PMS & POS Support — Troubleshoot issues related to hotel systems such as PMS, POS, key card systems, and guest‑facing technologies.
• Network Assistance — Support Wi‑Fi stability, access point monitoring, and basic network troubleshooting.
• Hardware Management — Install, configure, and maintain computers, printers, scanners, telephones, and other IT equipment.
• User Support — Help employees with login issues, email setup, password resets, and software usage.
• Inventory Control — Track IT assets, cables, accessories, and consumables; assist with procurement requests.
• Security Compliance — Follow IT security protocols, ensure data protection practices, and report suspicious activity.
• Vendor Coordination — Liaise with external IT vendors for repairs, installations, and system upgrades.
• Documentation — Maintain logs of issues, solutions, system changes, and daily IT activities.

Requirements

• Experience — Minimum 1–3 years in IT support or technical helpdesk roles; hospitality experience is an advantage.
• Education — Diploma or degree in Information Technology, Computer Science, or related field.
• Skills — Strong troubleshooting ability, communication skills, and customer‑service mindset.
• Technical Knowledge — Familiarity with Windows OS, networking basics, PMS/POS systems, and Microsoft 365.
• Personal Attributes — Patient, detail‑oriented, reliable, and able to work under pressure.
• Language — Good English communication; additional languages are beneficial.
• Availability — Flexible to support operations during shifts, weekends, and emergencies.
• Work Authorization — Legal right to work in the UAE or the country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group is a collection of refined hotels and dining destinations known for elegant design, warm hospitality, and exceptional guest experiences. Our properties blend local character with contemporary comfort, creating memorable stays for business and leisure travelers alike. We invest in our people through continuous training, career development, and a supportive culture built on teamwork, respect, and operational excellence.

Application Process

Candidates may send their CV to careers@majestichotels.com with the subject line IT Support Application — [Your Name]. Include notice period and expected salary. Shortlisted applicants will be contacted for a technical interview and practical assessment.