Floor supervisor | Azadea

Job Title: 🧑‍💼 Floor Supervisor – Eataly Dubai
Location: Dubai Hills Mall, Dubai, UAE
Company: Eataly, operated by Azadea Group

📝 Job Summary

Eataly Dubai is seeking a proactive and service-driven Floor Supervisor to oversee front-of-house operations. In this role, you will be responsible for supervising service staff, ensuring smooth dining experiences, and upholding Eataly’s high standards of hospitality. You’ll be instrumental in leading shifts, resolving guest issues, and ensuring the team delivers exceptional service.

🛠️ Key Responsibilities

• Supervise daily front-of-house operations, ensuring quality service and guest satisfaction

• Lead by example and support service staff during peak hours

• Monitor staff performance and provide feedback or guidance as needed

• Resolve guest complaints or issues professionally and promptly

• Ensure tables are turned efficiently and the dining area remains clean and organized

• Collaborate with the kitchen and bar teams to ensure efficient food and beverage delivery

• Assist with staff scheduling and training

• Enforce health, safety, and hygiene regulations

🎓 Requirements

• Education: Degree or diploma in Hospitality Management preferred

• Experience: 3–5 years in food service, with at least 1–2 years in a supervisory role

• Skills: Leadership, conflict resolution, strong communication, customer service focus

• Language: Fluency in English; Arabic or Italian is a plus

• Availability: Ability to work flexible shifts including nights, weekends, and holidays

🇮🇹 About Eataly

Eataly is a renowned Italian marketplace and dining destination where guests can eat, shop, and learn about Italian cuisine. With a commitment to quality and hospitality, Eataly Dubai brings an authentic Italian experience to the UAE through freshly prepared food, artisanal products, and a team that celebrates Italian traditions. Eataly is proudly managed by the Azadea Group, a leading lifestyle retail company in the Middle East and North Africa.

📩 How to Apply:
Send your resume to ornina.helou@azadea.com

Azadea Group is an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for all employees.