Duty Manager

Kempinski The Boulevard Dubai is seeking an experienced and passionate Duty Manager to join our world‑class Front Office team. As a landmark of European luxury in the heart of Downtown Dubai, Kempinski offers an environment where excellence, elegance, and personalized service define every guest interaction. The Duty Manager plays a pivotal role in ensuring smooth daily operations, delivering exceptional guest experiences, and upholding the brand’s renowned service standards. In this leadership position, you will act as the main point of contact for guest concerns, coordinate with all operational departments, and ensure that every moment reflects Kempinski’s commitment to refined hospitality. If you thrive in fast‑paced luxury environments, possess strong problem‑solving skills, and lead with confidence and grace, this opportunity is your gateway to advancing your hospitality career with one of the world’s most prestigious hotel groups.

🎯 Duties & Responsibilities

• Oversee daily Front Office operations to ensure seamless guest experiences
• Handle guest complaints, special requests, and service recovery with professionalism
• Coordinate with Housekeeping, F&B, Concierge, and other departments for smooth operations
• Monitor staff performance, grooming, and adherence to Kempinski service standards
• Ensure compliance with safety, security, and quality procedures across the hotel

✅ Requirements

• Minimum 2–3 years of experience as Duty Manager or Front Office Supervisor in luxury hospitality
• Strong leadership, communication, and decision‑making skills
• Excellent problem‑solving abilities and guest‑centric mindset
• Fluency in English; additional languages are an advantage
• Professional appearance, confident demeanor, and ability to work under pressure

🏨 About Kempinski Hotels

Founded in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group, celebrated for its timeless elegance and exceptional service. With more than 80 hotels worldwide, the brand blends European heritage with local cultural authenticity, offering guests unforgettable experiences in iconic destinations. Kempinski The Boulevard Dubai stands at the heart of Downtown, steps away from Burj Khalifa and Dubai Mall, delivering refined hospitality inspired by European luxury traditions.

💎 Employee Benefits

• Competitive salary and service charge
• Accommodation and transportation (as per company policy)
• Comprehensive medical insurance
• Global training and career development opportunities
• Exclusive discounts across Kempinski properties worldwide

📩 Application Process

Interested candidates are invited to send their updated CV to careers.dubai@adhmcl.com with “Duty Manager – Kempinski The Boulevard” as the email subject. Shortlisted applicants will be contacted for interviews.