Front of house – The banc restaurant

Job Description:

As a member of our Front of House team at The Banc, you will be the first point of contact for our guests, playing a crucial role in delivering exceptional dining experiences. Your responsibilities will include greeting and seating guests, managing reservations, and ensuring that guests feel welcomed and valued throughout their visit.

Position: Front of House Staff

Location: The Banc Restaurant, Dubai

About The Banc Restaurant:

The Banc is a premier dining destination located at the Renaissance Hotel Business Bay in Dubai. Originating from London, The Banc is celebrated for its commitment to quality and excellence. We provide a vibrant atmosphere, featuring live DJ performances nightly, making it an ideal venue for special occasions or a night out with friends.

Key Responsibilities:

• Greet and seat guests promptly upon arrival, ensuring a warm and friendly welcome.

• Manage reservations efficiently, optimizing seating arrangements to maximize guest satisfaction and restaurant capacity.

• Assist guests with inquiries regarding the menu, specials, and restaurant facilities.

• Maintain a clean and organized front-of-house area, including the reception and waiting areas.

• Collaborate with the waiting staff to ensure seamless service and communication between front and back of house.

• Handle guest concerns and complaints professionally, striving to resolve issues to the guest’s satisfaction.

• Monitor guest flow and assist in managing wait times during peak hours.

• Ensure adherence to health and safety regulations, including cleanliness and hygiene standards.

Requirements:

• High school diploma or equivalent; additional education in hospitality is a plus.

• Prior experience in a customer service or front-of-house role is preferred.

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Professional appearance and grooming standards.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive hourly wage based on experience.

• Flexible scheduling to accommodate work-life balance.

• Employee discounts on dining and other services.

• Opportunities for career advancement within a growing company.

• Health insurance and retirement benefits for full-time employees.

If you are passionate about hospitality and meet the qualifications outlined above, we would love to hear from you.

Application Process:

Please send your updated CV and a cover letter detailing your relevant experience to hr@thebanc.ae. In your cover letter, kindly include the position title “Front of House Staff” in the subject line.

Join The Banc and be part of a team dedicated to delivering exceptional dining experiences in a vibrant and dynamic setting.