Job Overview
- Salary Offers Competitive salary
- Experience Level Supervisory
- Academic Level Associate Degree, Bachelor’s Degree
More Information
- Total Years Experience 2-5
- Working Hours 8 hrs
Mandarin Premier Hotels & Resorts Group is seeking a dedicated Reservation Supervisor to join the Manila Reservations team and elevate the guest booking experience across our Metro Manila portfolio. This role is ideal for a hospitality professional who combines operational accuracy with a service-first mindset: you will lead the reservations team, manage complex bookings and group blocks, and ensure seamless communication between reservations, sales, and operations. The Reservation Supervisor will champion upselling and revenue-aware booking practices while maintaining high standards of guest care and data integrity. If you thrive in a fast-paced environment, enjoy coaching colleagues, and take pride in turning inquiries into memorable stays, this position offers meaningful responsibility, professional growth, and the chance to contribute to a values-driven international hotel group rooted in local culture.
Position overview
Job title: Reservation Supervisor
Location: Manila Reservations, Metro Manila, Philippines
Employment type: Full-time
Reports to: Reservations Manager / Director of Sales and Marketing
Duties and responsibilities
- Team leadership — Supervise and motivate the reservations team; schedule shifts, conduct daily briefings, and manage performance.
- Booking management — Handle complex reservations, group blocks, allotments, and special requests with accuracy and timeliness.
- Guest communication — Ensure clear, courteous, and professional communication across phone, email, and chat channels; resolve escalations and special needs.
- Revenue focus — Implement upselling techniques and rate integrity practices; work with Revenue Management to apply promotions and restrictions correctly.
- Systems and reporting — Maintain accurate records in the PMS and CRS; produce daily pick‑up, occupancy, and reservation reports.
- Training and quality — Train new reservations staff on systems, SOPs, and guest service standards; conduct regular quality checks and coaching.
- Cross‑department coordination — Liaise with Front Office, Housekeeping, Sales, and Finance to ensure smooth arrival, billing, and group execution.
- Process improvement — Identify workflow efficiencies, recommend system or procedural enhancements, and support implementation.
Requirements
- Experience — 2–4 years reservations or front office experience in a hotel environment; supervisory experience preferred.
- Technical skills — Proficiency with major PMS and CRS platforms; familiarity with channel managers and booking engines is an advantage.
- Communication — Excellent written and spoken English; strong phone etiquette and customer service skills.
- Analytical ability — Attention to detail, accuracy in data entry, and comfort producing basic operational reports.
- Personal attributes — Calm under pressure, organized, proactive, and a natural coach with a guest-first attitude.
- Availability — Willingness to work shifts, including weekends and holidays as required.
- Work authorization — Eligible to work in the Philippines.
About Mandarin Premier Hotels and benefits
About the company — Mandarin Premier is an international hospitality group headquartered in Dubai, delivering contemporary luxury experiences that celebrate local culture. Our Manila Reservations team supports a portfolio of urban and resort properties across Metro Manila and nearby destinations. We prioritize personalized service, thoughtful design, culinary excellence, and sustainable operations.
Benefits
- Competitive salary and performance incentives
- Health insurance and wellness programs
- Paid leave and statutory benefits
- Professional development and training
- Employee discounts across the group’s properties
- Career progression and cross-property opportunities
- Supportive culture with community engagement initiatives
Application process
- Prepare — Update your CV and include a brief cover letter stating Reservation Supervisor as the subject.
- Submit — Email your application to hr.manila@mandarinpremier.com with the subject line Applicant for Reservation Supervisor.
- Acknowledgment — You will receive confirmation of receipt.
- Selection — Shortlisted candidates will be contacted for a phone or video interview, followed by an in-person interview and practical assessment where applicable.
- Offer and onboarding — Successful candidates will receive a formal offer and onboarding schedule.
Company Information
- Total Jobs 7 Jobs
- Location Worldwide
- Contacts (036) 288 3444
