Front Office Supervisor Job in Dubai – DoubleTree by Hilton Dubai Al Jadaf

DoubleTree by Hilton Dubai Al Jadaf is hiring a Front Office Supervisor to lead its front desk operation in Dubai. You will guide a team of Receptionists and Telephone Operators, oversee daily arrivals and departures, and make sure every guest interaction reflects the warm, caring service the DoubleTree brand stands for. Beyond day-to-day supervision, you will handle guest escalations, support VIP arrivals, coach team members and keep cash handling, reports and audits in line with Hilton standards. This role is ideal for an experienced front office professional ready to step into, or continue in, a leadership position. If you combine strong PMS knowledge with confident communication and a hands-on leadership style, this is an excellent opportunity to grow with a global hotel brand in Dubai. Send your CV to the hotel’s recruitment contact to apply.

Duties and Responsibilities

• Supervise the front desk team and prepare daily duty rosters.
• Oversee arrivals, departures and VIP handling to ensure a seamless guest experience.
• Handle guest escalations and service recovery with confidence.
• Train, coach and evaluate Receptionists and Telephone Operators.
• Check cash handling, reports and audits to ensure compliance with Hilton standards.

Requirements

• 2–3 years of front office experience, including some supervisory exposure.
• Strong knowledge of PMS and front desk procedures.
• Leadership, coaching and problem-solving skills.
• Excellent English communication.
• Understanding of international hotel brand standards.

About DoubleTree by Hilton Dubai Al Jadaf

DoubleTree by Hilton Dubai Al Jadaf is part of the DoubleTree by Hilton brand within Hilton, a leading global hospitality company. DoubleTree is best known for its warm chocolate chip cookie welcome, reflecting its commitment to caring, genuine hospitality. Located in the Al Jadaf area of Dubai, the hotel relies on a dedicated, multicultural team to deliver memorable stays.

Benefits

Final terms are confirmed by the hotel at offer stage, but roles at Hilton-branded hotels typically include a competitive salary package under UAE labour regulations, training and development, career growth across a global brand, team member hotel rate and travel programmes, and a friendly multicultural workplace.

How to Apply

Email your updated CV to Liza.Delfin@Hilton.com with “Front Office Supervisor” in the subject line. Shortlisted candidates will be contacted by the hotel. Never pay any fee to secure a job.

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