About Us:
Ape Hospitality is a leading hospitality brand committed to delivering exceptional dining and leisure experiences. We are expanding and currently looking for talented, passionate, and dynamic individuals to join our team in various roles. Whether you have experience or are eager to develop your skills, we have a place for you to grow and make an impact. If you’re dedicated to outstanding customer service and hospitality, we invite you to apply for one of the following positions:
Location: Dubai, UAE
Company: Ape Hospitality
Type: Full-time/Part-time
Available Positions:
- Assistant Manager
- Floor Manager
- Supervisor
- Hostess
- Barista
- Waiter/Waitress
- Runner
- Shisha Maker
- Shisha Coal Changer
Below are the Front of House jobs and the application link. Click the link to view detailed Job requirements and brief descriptions.
FRONT OF HOUSE
| Position | Location | Apply/ detail link |
|---|---|---|
| Assistant manager | Dubai, UAE | APPLY/ Job details |
| Floor manager | Dubai, UAE | APPLY/ Job details |
| Supervisor | Dubai, UAE | APPLY/ Job details |
| Hostess | Dubai, UAE | APPLY/ Job details |
| Barista | Dubai, UAE | APPLY/ Job details |
| Waiter/waitress | Dubai, UAE | APPLY/ Job details |
| Runner | Dubai, UAE | APPLY/ Job details |
| Shisha maker | Dubai, UAE | APPLY/ Job details |
| Shisha coal changer | Dubai, UAE | APPLY/ Job details |
1. Assistant Manager
Job Description:
The Assistant Manager will support the management team in overseeing day-to-day operations of the venue. You’ll play an integral role in ensuring that our guests enjoy exceptional experiences while assisting in managing staff, inventory, and guest concerns.
Key Responsibilities:
- Assist in overseeing daily operations to ensure smooth service delivery.
- Support the team with staff training and development to uphold high service standards.
- Handle guest complaints and concerns, ensuring they are resolved professionally.
- Maintain inventory levels and ensure stock is replenished in a timely manner.
- Ensure compliance with health and safety regulations.
- Prepare reports related to staff performance, guest satisfaction, and business operations.
- Ensure a high standard of cleanliness and organization is maintained throughout the venue.
Requirements:
- Proven experience in a managerial or supervisory role in hospitality.
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Excellent customer service skills with a focus on exceeding guest expectations.
- Flexibility to work evenings, weekends, and holidays.
2. Floor Manager
Job Description:
The Floor Manager will oversee the front-of-house operations, ensuring a seamless dining experience. You’ll manage staff, handle guest interactions, and ensure the smooth functioning of service areas.
Key Responsibilities:
- Supervise and manage waitstaff and other front-of-house personnel.
- Ensure high-quality service standards are maintained at all times.
- Resolve guest complaints and issues promptly and professionally.
- Monitor the flow of guests and ensure timely service.
- Assist with staff scheduling and ensure the right team is in place.
- Train and mentor team members to improve performance.
- Oversee the cleanliness and organization of the floor area.
Requirements:
- Previous experience as a Floor Manager or in a similar supervisory role.
- Strong leadership and team management skills.
- Exceptional communication and problem-solving abilities.
- Ability to stay calm under pressure in fast-paced environments.
- Flexible schedule, including availability for evenings and weekends.
3. Supervisor
Job Description:
The Supervisor will work closely with the management team to maintain operational efficiency on the floor. This role is ideal for those with a keen eye for detail and an ability to manage both staff and guest needs.
Key Responsibilities:
- Supervise front-of-house staff and ensure service excellence.
- Assist in the training of new staff members.
- Ensure staff adherence to service standards and health regulations.
- Handle guest inquiries and complaints with professionalism and courtesy.
- Oversee shift operations, ensuring timely and efficient service.
- Support in inventory control and ordering supplies when needed.
Requirements:
- Previous experience in a supervisory role within hospitality.
- Strong communication and organizational skills.
- Ability to work under pressure and maintain high-quality service.
- A friendly and professional demeanor.
- Flexibility to work evenings, weekends, and holidays.
4. Hostess
Job Description:
The Hostess is the first point of contact for our guests and will ensure they feel welcomed and comfortable. You’ll be responsible for greeting guests, managing reservations, and providing excellent customer service.
Key Responsibilities:
- Greet guests as they arrive and seat them promptly.
- Manage reservations and ensure seating arrangements are efficient.
- Answer questions regarding menu items, restaurant policies, and special promotions.
- Maintain the cleanliness and order of the front-of-house area.
- Provide assistance to guests and direct them to their tables or waiting areas.
Requirements:
- Previous experience in a similar role is preferred.
- Excellent communication and interpersonal skills.
- Friendly, welcoming, and professional attitude.
- Ability to multitask and work efficiently under pressure.
- Flexible schedule with availability to work evenings, weekends, and holidays.
5. Barista
Job Description:
As a Barista, you’ll be responsible for preparing and serving high-quality coffee and beverages to guests. You’ll also help ensure the smooth operation of the coffee bar area.
Key Responsibilities:
- Prepare and serve coffee drinks including espresso, cappuccinos, lattes, and other specialty beverages.
- Ensure consistency and quality of beverages according to Ape Hospitality standards.
- Provide excellent customer service, assisting customers with menu choices and drink preferences.
- Maintain cleanliness and organization of the coffee bar area.
- Handle cash and process customer payments.
- Assist in stock management and inventory control for coffee-related items.
Requirements:
- Previous experience as a Barista or in a similar role.
- Passion for coffee and beverage preparation.
- Excellent communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Ability to work flexible hours, including evenings and weekends.
6. Waiter/Waitress
Job Description:
Waiters/Waitresses are the face of our restaurant, responsible for taking orders, serving food and drinks, and ensuring that guests have an excellent dining experience.
Key Responsibilities:
- Greet guests, take orders, and serve food and beverages.
- Provide detailed information on menu items and make recommendations.
- Monitor guest satisfaction and address any issues promptly.
- Clear tables and reset for new guests.
- Handle cash and process payments.
- Maintain cleanliness of the dining area.
Requirements:
- Previous experience in a similar role is preferred but not mandatory.
- Excellent communication skills and a friendly demeanor.
- Ability to work in a fast-paced, customer-oriented environment.
- Team player with a positive attitude.
- Flexible working hours, including evenings, weekends, and holidays.
7. Runner
Job Description:
The Runner plays an essential role in ensuring that food and drinks are delivered to guests in a timely manner. You will work closely with the waitstaff and kitchen to ensure the smooth flow of service.
Key Responsibilities:
- Deliver food and beverages from the kitchen to the dining area quickly and efficiently.
- Assist waitstaff in preparing and serving orders.
- Ensure the dining area remains clean and organized.
- Clear empty plates and utensils from tables.
- Assist with setting up and cleaning the restaurant before and after service.
Requirements:
- Previous experience in a similar role is a plus but not required.
- Strong communication and teamwork skills.
- Ability to work in a fast-paced environment.
- Friendly, professional, and proactive attitude.
8. Shisha Maker
Job Description:
As a Shisha Maker, you will be responsible for preparing and serving high-quality shisha to guests, ensuring a memorable and enjoyable experience.
Key Responsibilities:
- Prepare shisha according to the company’s standards and guest preferences.
- Maintain a clean and organized workspace.
- Assist guests in selecting the right flavor and equipment.
- Ensure that all shisha-related materials and equipment are in good condition.
- Provide excellent customer service and answer guest questions about shisha options.
Requirements:
- Previous experience as a Shisha Maker or in a similar role is preferred.
- Knowledge of shisha preparation and maintenance.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Flexible availability to work evenings and weekends.
9. Shisha Coal Changer
Job Description:
The Shisha Coal Changer is responsible for maintaining the quality of the shisha experience by ensuring that coal is regularly replaced and kept at the optimal temperature for guests.
Key Responsibilities:
- Replace and manage coal levels for shisha throughout the service.
- Ensure the cleanliness and readiness of shisha setups.
- Assist with preparing shisha for guests when necessary.
- Monitor and maintain the equipment used for shisha service.
- Provide assistance to the Shisha Maker and other team members.
Requirements:
- Previous experience in a similar role is preferred.
- Knowledge of shisha coal management and maintenance.
- Ability to work quickly and efficiently in a busy environment.
- Strong attention to detail and organization skills.
- Flexible schedule with availability for evenings and weekends.
How to Apply:
If you are passionate about hospitality and want to join a dynamic team, we’d love to hear from you! Please send your resume and a brief cover letter outlining your qualifications and the position you’re interested in to recruitment@ape.ae.
Ape Hospitality is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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