Front Office Associate

The Front Office Associate will be the first point of contact for guests at Taj Jumeira Lakes Tower, delivering warm, anticipatory service in both Arabic and English. This role requires polished communication, strong problem‑solving, and the ability to manage check‑in/check‑out, reservations, and guest enquiries with efficiency and genuine hospitality. The ideal candidate combines cultural sensitivity with professional poise to represent Taj’s standards in a busy luxury hotel environment.

Position: Front Office Associate — Arabic Speaker
Location: Taj Jumeira Lakes Tower, Dubai
Employment Type: Full time; frontline guest‑facing role supporting reception, guest services, and daily front office operations.

Duties and Responsibilities

Guest Reception and Arrival Experience

• Greet and welcome arriving guests with a professional, friendly demeanour and ensure a smooth, efficient check‑in process.
• Verify guest details, process payments, issue room keys, and explain hotel facilities, services, and policies.
• Anticipate guest needs and offer personalised recommendations for dining, transport, and local attractions.

Reservations and Front Desk Operations

• Manage reservations and room allocations using the hotel’s property management system; update guest profiles and preferences accurately.
• Coordinate with Reservations, Housekeeping, and Revenue teams to optimize room inventory and ensure readiness for arrivals.
• Handle group bookings and special requests, liaising with relevant departments to deliver on guest expectations.

Guest Communication and Problem Resolution

• Respond promptly to guest enquiries via phone, email, and in person in Arabic and English, maintaining a high standard of professionalism.
• Resolve guest complaints and service issues calmly and effectively, escalating to supervisors when necessary and following up to ensure satisfaction.
• Maintain accurate logs of guest incidents, lost and found items, and service recovery actions.

Concierge and Service Coordination

• Assist with concierge duties such as arranging transportation, restaurant reservations, tours, and special occasions.
• Coordinate wake‑up calls, messages, and guest requests; ensure timely delivery of services through internal communication channels.
• Support VIP and loyalty programme guests with personalised attention and discreet service.

Administrative and Financial Tasks

• Process guest folios, settle accounts, and prepare daily front office reports and cash reconciliations.
• Maintain confidentiality of guest information and adhere to hotel policies on data protection and privacy.
• Participate in shift handovers and maintain clear, professional communication with colleagues and management.

Standards and Continuous Improvement

• Uphold Taj brand standards for service, grooming, and conduct at all times.
• Participate in training, briefings, and quality audits; contribute ideas to improve guest experience and operational efficiency.
• Support emergency procedures and safety protocols when required.

Requirements

Essential Qualifications and Experience

• Minimum 1–2 years experience in a front office, guest services, or hospitality reception role at a 4‑ or 5‑star property.
• Fluent Arabic speaker with excellent command of English; additional languages are an advantage.
• Strong computer literacy, including experience with property management systems (PMS), Microsoft Office, and reservation platforms.

Skills and Competencies

• Exceptional interpersonal and communication skills with a service‑oriented mindset.
• Professional presentation, cultural sensitivity, and the ability to remain composed under pressure.
• Strong numerical accuracy for billing and cash handling; attention to detail in record keeping.
• Problem‑solving aptitude and the ability to prioritise multiple tasks during busy shifts.

Personal Attributes

• Positive attitude, team player, and willingness to work flexible hours including nights, weekends, and public holidays.
• High level of integrity, discretion, and respect for guest confidentiality.
• Commitment to continuous learning and alignment with Taj’s hospitality values.

Desirable

• Formal hospitality qualification or diploma.
• Experience with luxury or international hotel brands and familiarity with loyalty programme protocols.

Company About Us

Taj Jumeira Lakes Tower Dubai is part of the Taj Hotels portfolio, a globally recognised hospitality brand known for blending authentic Indian hospitality with contemporary luxury. Situated in a prime Dubai location, Taj Jumeira Lakes Tower offers guests refined accommodations, signature dining experiences, and personalised service that reflects the brand’s commitment to warmth, attention to detail, and cultural richness. The hotel prides itself on creating memorable stays for leisure and business travellers through curated experiences, artful design, and a team that embodies Taj’s ethos of “Tajness” — gracious, anticipatory, and heartfelt service.

Our Culture and Commitments

• We invest in our people through training, mentorship, and career pathways across operations, food and beverage, and guest services.
• We value diversity, local talent development, and a collaborative workplace where ideas to enhance guest experience are welcomed.
• Sustainability and community engagement are integral to our operations; we aim to deliver responsible hospitality that benefits guests, colleagues, and the local community.

Application Process

How to Apply

• Prepare a current CV and a concise cover letter that highlights your front office experience, Arabic language proficiency, and availability.
• In your cover letter, include your earliest start date, preferred shift pattern, and two professional references (name, position, contact).
• Email your application to sonia.kalangutkar@tajhotels.com or cassandrasoccorina.f@tajhotels.com.

Email Subject Line

• Use the subject line: Application — Front Office Associate (Arabic Speaker) — [Your Full Name].

Attachments and Format

• Attach documents in PDF or Word format; ensure file names are professional (e.g., John‑Doe‑CV.pdf).
• Include copies of relevant certificates or hospitality qualifications if available.

Selection Timeline and Process

• Applications will be reviewed on a rolling basis; shortlisted candidates will be contacted for an initial phone or video screening.
• Successful candidates will be invited for an in‑person interview and a practical front desk assessment at Taj Jumeira Lakes Tower.
• Final offers are subject to reference checks and verification of eligibility to work in the UAE.

Equal Opportunity Statement

• Taj Jumeira Lakes Tower is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to fair hiring practices.

Need to update or withdraw your application

• If your circumstances change after applying, notify the recruitment contacts at the email addresses above so your application can be updated or withdrawn.