Food & Beverage Captain

Majestic Hotel Group is seeking an experienced and service‑driven Food & Beverage Captain to join our dynamic F&B team. This role is ideal for a hospitality professional who combines polished guest service with strong operational know‑how and a calm, leadership presence on the floor. The F&B Captain will be responsible for delivering exceptional dining experiences across our outlets, mentoring service staff, and ensuring smooth daily operations that reflect Majestic’s standards of elegance and warmth. The successful candidate will be comfortable working in a fast‑paced environment, able to anticipate guest needs, and committed to upholding high standards of presentation, hygiene, and teamwork. This is a hands‑on role with opportunities for career growth within our expanding portfolio of hotels and restaurants. Apply if you take pride in creating memorable guest moments and leading by example.

Duties and Responsibilities

• Guest Service Excellence — Greet and seat guests, present menus, explain daily specials, and ensure every guest receives attentive, personalized service.
• Service Leadership — Supervise and coordinate the service team during shifts; assign stations, monitor performance, and step in to assist during peak periods.
• Order Management — Take and confirm orders accurately; liaise with kitchen and bar to ensure timely and correct delivery of food and beverages.
• Quality Control — Monitor food and beverage presentation, portioning, and temperature; ensure consistency with brand standards.
• Training and Development — Coach junior staff on service techniques, upselling, menu knowledge, and guest interaction; conduct briefings and on‑the‑job training.
• Standards and Compliance — Enforce hygiene, safety, and licensing regulations; complete opening and closing checklists and incident reports as required.
• Revenue and Cost Awareness — Support upselling initiatives, monitor covers and table turns, and report any wastage or discrepancies to management.
• Guest Recovery — Handle guest feedback and complaints professionally, escalating to management when necessary and ensuring satisfactory resolution.
• Shift Administration — Prepare shift handovers, maintain service logs, and assist with inventory counts and stock rotation when needed.
• Event Support — Assist with setup and service for private events, banquets, and special promotions as required.

Requirements

• Experience — Minimum 2–4 years in a supervisory or senior service role within a hotel or upscale restaurant; prior experience as a Captain, Supervisor, or Assistant Manager preferred.
• Education — Diploma or certificate in Hospitality, Food & Beverage Management, or equivalent preferred.
• Skills — Strong guest‑service orientation; excellent communication and interpersonal skills; confident upselling and menu knowledge.
• Leadership — Demonstrated ability to lead small teams, train staff, and maintain composure under pressure.
• Technical — Familiarity with POS systems and basic cash handling procedures.
• Standards — Knowledge of food safety, hygiene standards, and local licensing requirements.
• Language — Fluent in English; additional language skills are an advantage.
• Availability — Flexible schedule including evenings, weekends, and public holidays.
• Appearance and Conduct — Professional presentation and a polished, courteous manner consistent with Majestic Hotel Group standards.
• Work Authorization — Right to work in the UAE or relevant country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group is a collection of thoughtfully curated hotels and restaurants dedicated to refined hospitality and authentic local experiences. We blend elegant design with warm, intuitive service to create memorable stays and dining moments. Our properties range from heritage city hotels to contemporary boutique addresses, each reflecting the culture and character of its destination. We invest in our people, offering training, career progression, and a collaborative workplace where service excellence and sustainability are core priorities.

Application Process

To apply, please send your CV and a brief cover letter highlighting relevant experience and availability to careers@majestichotels.com with the subject line F&B Captain Application — [Your Name]. Shortlisted candidates will be contacted for an initial phone screening followed by an in‑person interview and practical service assessment. Include your current notice period and expected salary in your application. We review applications on a rolling basis and encourage early submission.