At Felicita UAE, we believe that hospitality begins long before a guest takes their seat. It starts with a smile, a warm welcome, and the feeling of being genuinely cared for. As the first point of contact, the Hostess plays a vital role in shaping the guest experience and setting the tone for everything that follows. We are looking for a poised, confident, and service‑driven professional who embodies grace, attentiveness, and the spirit of Mediterranean hospitality.

The Hostess is the heartbeat of our front‑of‑house operations — the person who ensures that every guest feels seen, valued, and appreciated from the moment they arrive. At Felicita UAE, our philosophy is rooted in joy, connection, and authentic service. The Hostess brings these values to life through warm greetings, thoughtful communication, and seamless coordination. This role is ideal for someone who thrives in guest‑facing environments, enjoys creating memorable first impressions, and understands the importance of hospitality delivered with sincerity.

As a Hostess, you will be responsible for managing reservations, coordinating table assignments, and maintaining smooth guest flow throughout the venue. You will work closely with the service team to ensure that every guest is seated comfortably and attended to promptly. Beyond logistics, your presence contributes to the ambiance — your professionalism, confidence, and warmth help create an atmosphere where guests feel relaxed and welcomed.

At Felicita UAE, we value individuals who bring personality and passion to their work. The ideal candidate is someone who communicates with clarity, carries themselves with elegance, and remains calm even during peak service hours. You will be the first voice guests hear on the phone, the first smile they see at the door, and the person they rely on for guidance throughout their visit. Your ability to anticipate needs, handle inquiries, and maintain a polished demeanor will directly influence the guest experience.

This role is more than seating guests — it is about building relationships, creating moments of delight, and ensuring that every visit begins and ends with warmth. You will be entrusted with representing the Felicita brand, upholding our standards, and contributing to a culture of excellence and genuine hospitality.

📌 Key Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality
• Manage reservations through phone, email, and online platforms
• Coordinate table assignments and maintain smooth guest flow
• Communicate effectively with the service team to ensure timely seating
• Maintain an organized and visually appealing reception area
• Assist guests with inquiries, special requests, and general information
• Handle guest concerns with empathy and professionalism
• Maintain accurate waitlists and provide realistic time estimates
• Support the management team during busy service periods
• Uphold grooming, etiquette, and brand presentation standards at all times

📌 Requirements

• Previous experience as a Hostess or in a guest‑facing role within hospitality
• Excellent communication skills with a warm, confident, and engaging personality
• Professional appearance and strong sense of personal presentation
• Ability to multitask and remain composed during high‑volume service
• Familiarity with reservation systems is an advantage
• Strong organizational skills and attention to detail
• Positive attitude, team spirit, and a genuine passion for hospitality
• Flexibility to work evenings, weekends, and holidays as required
• Ability to handle guest concerns with tact, empathy, and professionalism

🌿 About Felicita UAE

Felicita UAE is a Mediterranean‑inspired dining destination built on the values of joy, connection, and authentic hospitality. Our name, derived from the Italian word “Felicità,” reflects our belief that dining should be an experience of happiness — a moment to savor, share, and remember. We combine fresh ingredients, bold flavors, and warm service to create a space where guests feel welcomed and inspired. Our team represents diverse cultures, united by a shared passion for excellence and a commitment to delivering memorable experiences.

📨 How to Apply

If you are a polished, guest‑focused professional who loves creating warm first impressions, we would be delighted to meet you. Please send your CV to hr@felicita.ae with the subject line “Hostess Application – Your Name.” Only shortlisted candidates will be contacted.