Front office supervisor

At Meliá Hotels International, we believe that every guest interaction is an opportunity to create a lasting impression. Our front office team is the heartbeat of our guest experience—welcoming, attentive, and always professional. As we continue to elevate our service standards in Dubai, we are seeking a dedicated and charismatic Front Office Supervisor to lead our front desk operations and ensure every arrival and departure is seamless, warm, and memorable.

This role is ideal for hospitality professionals who thrive on guest engagement, team leadership, and operational excellence. You’ll be part of a global brand that values individuality, teamwork, and the pursuit of excellence.

💼 Role Overview

The Front Office Supervisor supports the Front Office Manager in overseeing daily operations, coaching team members, and ensuring that every guest receives a five-star welcome. You’ll be the go-to person for shift coordination, guest concerns, and service consistency, acting as a role model for junior staff and a trusted point of contact for guests.

🔑 Key Responsibilities

• Supervise front desk operations including check-in/check-out, guest inquiries, and room assignments
• Lead and motivate front office associates during shifts, ensuring adherence to service standards and SOPs
• Handle guest concerns and escalations with professionalism, empathy, and prompt resolution
• Coordinate with housekeeping, reservations, and concierge to ensure smooth guest journeys
• Monitor room availability, VIP arrivals, and special requests to ensure personalized service
• Assist with training new team members and conducting performance feedback sessions
• Maintain accurate records of guest interactions, shift handovers, and operational reports
• Ensure compliance with brand standards, health and safety regulations, and data privacy protocols
• Support the Front Office Manager in scheduling, inventory control, and departmental planning

🎯 Ideal Candidate Profile

We’re looking for a confident, service-driven leader who brings:

• 2–4 years of front office experience in luxury or lifestyle hospitality, with at least 1 year in a supervisory role
• Strong interpersonal and communication skills, with fluency in English (additional languages are a plus)
• A guest-first mindset and the ability to remain calm and composed under pressure
• Familiarity with hotel management systems (e.g., Opera, Fidelio) and Microsoft Office tools
• Professional grooming, punctuality, and a positive attitude
• Ability to work flexible shifts including evenings, weekends, and public holidays
• A collaborative spirit and a passion for mentoring and team development

🎁 What You’ll Gain

Joining Meliá Dubai means becoming part of a global brand with a local heart. We offer:

• Competitive salary and benefits
• Career development and internal promotion opportunities across Meliá’s global portfolio
• Training programs tailored to your role and aspirations
• A vibrant, inclusive work culture that celebrates individuality and teamwork
• Discounts across Meliá properties worldwide
• Recognition programs that celebrate your contributions

📍 About Meliá Dubai

Located in the heart of the city, Meliá Dubai reflects the brand’s ethos of elegance, innovation, and heartfelt hospitality. Our property blends contemporary design with timeless comfort, offering guests a sanctuary of sophistication and warmth. As part of Meliá Hotels International—founded in 1956 in Palma de Mallorca, Spain—we are proud to be part of a global network of over 400 hotels across 40 countries.

📩 How to Apply

If you’re ready to lead with purpose and be part of a brand that values connection, excellence, and growth, we’d love to hear from you.

• Scan the QR code on our visual ad to apply directly via Meliá Careers
• Or send your CV to HR.MEDUBAI@MELIA.COM with the subject line: Front Office Supervisor Application – [Your Name]

Shortlisted candidates will be contacted for an initial interview. We encourage early applications as the position may be filled before the deadline.

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