Head Waiter at Fundamental Hospitality

Job Description:

Fundamental Hospitality is seeking an experienced and dynamic Head Waiter to join the team at Sirene Beach by GAIA, a luxurious beachfront venue in Dubai. As the Head Waiter, you will be responsible for overseeing the day-to-day operations of the front-of-house team, ensuring guests receive exceptional service, and maintaining a smooth and efficient dining experience. If you have a passion for hospitality, leadership experience, and a commitment to excellence, we want to hear from you!

Position: Head Waiter
Location: Sirene Beach by GAIA, Dubai, UAE

Key Responsibilities:

• Team Leadership: Supervise and train waitstaff, ensuring they provide excellent customer service. Lead by example and motivate the team to consistently perform at a high standard.
• Guest Experience: Greet guests, ensure they feel welcomed and comfortable, and provide assistance with menu recommendations and special requests.
• Service Excellence: Oversee the efficient delivery of food and beverage orders, ensuring that all service steps are followed, and any guest needs are met promptly.
• Quality Control: Ensure the highest standards of service are maintained by conducting regular checks on guest satisfaction, food quality, and cleanliness of the dining area.
• Communication: Act as the primary point of contact between kitchen staff, waitstaff, and management to ensure smooth communication and prompt service.
• Problem Solving: Address guest concerns or complaints with professionalism and resolve issues promptly to ensure customer satisfaction.
• Training and Development: Mentor and train new staff, ensuring they understand company policies and provide top-tier service. Provide feedback and support to junior staff to foster their growth.
• Shift Management: Oversee the dining room during shifts, ensuring staffing levels are appropriate, and the floor operates smoothly.
• Health & Safety Compliance: Ensure adherence to hygiene and safety standards in the restaurant, including managing cleanliness and organization of the dining and service areas.

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Requirements:

• Previous experience as a Senior Waiter, Assistant Head Waiter, or similar role in a high-end restaurant or hospitality venue.
• Excellent leadership and communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Strong knowledge of food and beverage menus, with a focus on upscale dining service.
• A passion for providing exceptional customer service and maintaining high standards.
• Fluent in English (additional languages are a plus).
• Strong organizational skills and attention to detail.
• Ability to remain calm and efficient during peak service hours.
• Currently based in Dubai or willing to relocate.

Benefits:

• Competitive salary and performance-based incentives.
• Work visa and medical insurance.
• 30 days of paid annual leave.
• Employee discounts across Fundamental Hospitality venues.
• Opportunities for career advancement and training.
• Two days off per week.
• Meals provided during shifts.

To Apply: If you are a passionate hospitality professional with experience in leading a team and delivering exceptional guest experiences, we would love to hear from you! Please send your CV and cover letter to careers@fundamentalhospitality.com. To learn more about Fundamental Hospitality and explore our venues, visit fundamentalhospitality.com.

About Fundamental Hospitality:

Fundamental Hospitality is a renowned hospitality group in Dubai, dedicated to providing unforgettable dining experiences. With a collection of luxurious venues including restaurants, bars, and beach clubs, the company offers guests a unique blend of exceptional service, world-class cuisine, and a distinctive ambiance.

The company values creativity, quality, and sustainability, making it a leading force in Dubai’s dynamic hospitality industry. Fundamental Hospitality fosters a positive work environment that encourages personal growth and development, offering ample opportunities for career advancement.

Joining the team at Fundamental Hospitality means being part of an innovative, passionate group that sets new standards in the hospitality sector.