Waldorf Astoria Kuwait, a distinguished luxury hotel located in the heart of Kuwait City, is seeking dedicated professionals to join our esteemed team. As a member of our team, you will play a pivotal role in delivering exceptional guest experiences and embodying the elegance and luxury that our brand is renowned for.
Available Positions:
| Position | Job Application Link |
|---|---|
| Bellman | Apply Here |
| Doorman | Apply Here |
| Duty Manager/Night Manager | Apply Here |
| Front Office Night Supervisor | Apply Here |
Position Details:
1. Bellman
Responsibilities:
- Greet and welcome guests upon arrival, assisting with luggage and escorting them to their rooms.
- Provide information about hotel facilities, services, and local attractions.
- Assist guests with transportation arrangements and other concierge services.
- Maintain the appearance and cleanliness of the lobby and entrance areas.
Qualifications:
- Previous experience in a customer service role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to lift and carry heavy luggage.
- Fluency in English; additional languages are a plus.
2. Doorman
Responsibilities:
- Open doors and greet guests with a warm and friendly demeanor.
- Assist guests with entering and exiting vehicles, ensuring safety and comfort.
- Monitor the entrance area, ensuring a secure and welcoming environment.
- Provide information about the hotel’s services and local area attractions.
- Coordinate with valet services to manage guest vehicle arrivals and departures.
Qualifications:
- Previous experience in a hospitality or customer service role.
- Strong communication and interpersonal skills.
- Professional appearance and conduct.
- Ability to stand for extended periods and assist with luggage as needed.
- Fluency in English; knowledge of additional languages is beneficial.
3. Duty Manager/Night Manager
Responsibilities:
- Oversee all hotel operations during assigned shifts, ensuring guest satisfaction and operational efficiency.
- Address and resolve guest complaints and issues promptly.
- Manage staff assignments and performance during shifts.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Prepare and review operational reports, including financial summaries.
Qualifications:
- Proven experience in hotel management or supervisory roles.
- Strong leadership and decision-making abilities.
- Excellent communication and problem-solving skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English; proficiency in additional languages is a plus.
4. Front Office Night Supervisor
Responsibilities:
- Manage all front desk activities during the night shift, ensuring exceptional guest service and operational efficiency.
- Supervise and train night shift front desk staff.
- Handle guest check-ins and check-outs, addressing any special requests or concerns.
- Monitor and resolve billing issues and discrepancies.
- Ensure the safety and security of guests and hotel property during the night.
Qualifications:
- Previous experience in front office operations or hospitality management.
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Ability to work independently and make decisions under pressure.
- Fluency in English; additional language skills are advantageous.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their suitability for the role to Anurag Kumar, Human Resources Manager, at anurag.kumar@waldorfastoria.com. Please include the position title in the subject line of your email.
Join us at Waldorf Astoria Kuwait and be part of a team that sets the standard for luxury hospitality in the region. We look forward to welcoming individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.
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