Waiters and waitresses

Iconic Plaza Hotel is hiring friendly, attentive Waiters and Waitresses to join our Food & Beverage team. This role delivers exceptional dining experiences by providing prompt, courteous service, accurate order handling, and polished table presentation in our restaurant, bar, and event spaces.

Duties and Responsibilities

• Guest Service — Welcome guests, present menus, explain daily specials, and make recommendations.
• Order Management — Take accurate food and beverage orders; enter orders into the POS; coordinate timing with kitchen and bar.
• Service Execution — Serve food and drinks with correct presentation; clear and reset tables efficiently; ensure guest satisfaction throughout the meal.
• Billing and Payments — Present bills, process payments, and handle cash/card transactions following hotel procedures.
• Event Support — Assist with banquet and event setups, service, and breakdown as required.
• Hygiene and Safety — Maintain cleanliness of service areas; follow food safety, hygiene, and alcohol service regulations.
• Teamwork and Communication — Liaise with kitchen, bar, and supervisory staff to resolve issues and ensure smooth service.
• Upselling and Standards — Promote specials and add‑ons professionally; uphold Iconic Plaza Hotel service standards and brand image.

Requirements

• Education — Minimum KCSE or equivalent; hospitality training is an advantage.
• Experience — Prior experience in restaurant or hotel service preferred; entry‑level candidates with strong customer service skills considered.
• Skills — Excellent interpersonal and communication skills; basic numeracy; familiarity with POS systems is desirable.
• Personal Attributes — Polite, attentive, calm under pressure, and detail oriented.
• Physical — Able to stand and walk for long periods and carry trays safely.
• Availability — Willingness to work shifts, evenings, weekends, and public holidays.
• Language — Proficiency in English; additional languages are an asset.
• Legal — Right to work in Kenya and ability to pass background checks.

About Iconic Plaza Hotel

Iconic Plaza Hotel blends contemporary comfort with authentic Kenyan hospitality. Located in the heart of the city, we welcome business and leisure travelers with thoughtfully designed rooms, locally inspired dining, and attentive service. Our culture values warmth, integrity, and sustainability. We invest in our people through training, career development, and a supportive workplace where teamwork and respect come first. Iconic Plaza Hotel is an equal opportunity employer.

Application Process

To apply send your CV and a brief cover letter to hr@iconicplazahotels.com with the subject line: Waiter/Waitress Application — [Your Full Name]. In your cover letter, include your earliest available start date and one or two references. Shortlisted candidates will be contacted for a phone screening followed by an in‑person trial shift. Applications are reviewed on a rolling basis.