Accor

Guest relations executive

Full Time Dubai, United Arab Emirates Dubai, United Arab Emirates Front Office - Hotels and restaurants

Job Overview

  • Salary Offers Competitive salary
  • Experience Level Executive
  • Total Years Experience 5-10
  • Academic Level Associate Degree, Bachelor’s Degree
  • Working Hours 8 hrs

Creekside Hotel Dubai is seeking a warm, professional Guest Relations Executive to be the face of our front office and elevate every guest interaction. This role suits a polished hospitality professional who excels at anticipating needs, resolving concerns with empathy, and creating personalized experiences that turn first-time visitors into loyal guests. You will coordinate arrivals and departures, manage VIP services, and work closely with operations to ensure seamless stays. Strong communication, cultural sensitivity, and a calm, solution-focused approach are essential.

Duties and Responsibilities

  • Guest Reception and Welcome: Greet guests on arrival, manage priority check-ins and check-outs, and ensure a smooth, efficient front-desk experience.
  • Guest Assistance: Handle guest inquiries, special requests, and concierge services with professionalism and a guest-first attitude.
  • Complaint Resolution: Investigate and resolve guest complaints promptly, escalating when necessary and ensuring follow-up to guarantee satisfaction.
  • VIP and Loyalty Services: Coordinate VIP arrivals, amenities, and loyalty program benefits; maintain discretion and attention to detail for high-profile guests.
  • Coordination: Liaise with housekeeping, F&B, engineering, and security to fulfill guest requests and ensure operational alignment.
  • Record Keeping: Maintain accurate guest profiles, preferences, and incident logs in the PMS; prepare daily front-office reports.
  • Upselling and Guest Engagement: Promote hotel services and experiences to enhance guest stays and contribute to revenue goals.
  • Shift Duties: Participate in rostered shifts, handovers, and on-call rotations as required.

Requirements

  • Experience: Minimum 1–2 years in front office, guest relations, or concierge roles within a hotel environment.
  • Skills: Excellent interpersonal and communication skills; strong problem-solving and conflict-resolution abilities.
  • Education: Diploma or certificate in hospitality or related field preferred.
  • Language: Fluent English; additional languages are a strong advantage.
  • Attributes: Professional appearance, high emotional intelligence, cultural sensitivity, and a proactive service mindset.
  • Technical: Comfortable using Property Management Systems (PMS), MS Office, and CRM tools.
  • Availability: Flexible to work shifts, weekends, and public holidays.

About Creekside Hotel Dubai

Creekside Hotel Dubai blends contemporary comfort with heartfelt hospitality to create memorable stays for business and leisure travelers. Located in Dubai, the hotel emphasizes personalized service, attention to detail, and a collaborative team culture. As part of a respected hospitality group, Creekside offers training, career development, and opportunities to grow within a guest-focused environment.

Application Process

How to apply: Email your CV and a brief cover note to HC5L8-HR@accor.com with Guest Relations Executive in the subject line. Include your availability and any relevant certifications. Shortlisted candidates will be contacted for interview and assessment. Referrals are welcome.

Discover more from Yalla Careers

Subscribe to get the latest posts sent to your email.

Apply for this job
Guest services executive
Share:

Accor

(0)
Company Information

Leave your thoughts

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Stationary salesman

The Stationery Salesman role is ideal for individuals who enjoy working in a customer‑focused retail environment and have a passion for stationery products, office supplies, and school essentials. As part of the Stationery Department, you will assist customers in finding the right products, maintain organized displays, and ensure that the section remains fully stocked and visually appealing. This position is

Delicatessen salesmen

The Delicatessen Salesman role is perfect for individuals who enjoy working with fresh food products and delivering exceptional customer service. As part of the Delicatessen Department, you will assist customers with product selection, maintain attractive displays, and ensure that all deli items meet the highest standards of freshness and quality. This position is ideal for someone who is energetic, customer‑focused,

Electronics salesmen

The Electronics Salesman role is perfect for individuals who are passionate about technology, customer service, and retail excellence. As part of Safari Hypermarket’s Electronics Department, you will be the face of the brand—helping customers choose the right products, explaining features, and ensuring a smooth and satisfying shopping experience. This position is ideal for someone who enjoys working with gadgets, understands

Butchery supervisor

The Butchery Supervisor role is a key leadership position within the Fresh Food Department, ensuring that customers receive high‑quality meat products prepared with precision, care, and strict adherence to food safety standards. This position is ideal for individuals with strong experience in meat handling, cutting techniques, and fresh food operations. As a Butchery Supervisor, you will oversee daily section activities,

Fish supervisor

The Fish Supervisor position is a crucial role within the Fresh Food Department, ensuring that customers receive the highest quality seafood products while maintaining strict hygiene and safety standards. This role is ideal for individuals with strong experience in seafood handling, fresh food operations, and team supervision. As a Fish Supervisor, you will oversee daily section activities, manage stock freshness,

delicatessen supervisor

The Delicatessen Supervisor plays a key role in ensuring that customers enjoy fresh, high‑quality deli products while maintaining exceptional service standards. This position is ideal for individuals with strong experience in fresh food operations, particularly in deli environments where precision, hygiene, and product knowledge are essential. As a Delicatessen Supervisor, you will oversee daily section activities, guide staff, maintain food