Restaurant supervisor

Leto Dubai Mall is hiring a proactive Restaurant Supervisor to lead service teams during shifts at our refined dining destination. You will ensure polished guest experiences, coach staff on service standards, and maintain floor operations with energy and attention to detail. The ideal candidate has supervisory experience in upscale or high‑volume outlets, strong interpersonal skills, and a hands‑on approach to problem solving. Ready to step into a visible leadership role and grow with a premium hospitality team? Send your CV to cv@letocaffe.com.

Duties and Responsibilities

• Shift leadership: Lead the service team during assigned shifts, ensuring smooth service flow, timely table turns, and consistent standards.
• Team coordination: Assign duties, manage floor rotations, and provide on‑the‑spot coaching to servers and hosts.
• Guest relations: Greet guests, manage reservations and seating, handle guest feedback and recovery with professionalism.
• Standards enforcement: Ensure table settings, presentation, cleanliness, and service rituals meet brand expectations.
• Operational support: Oversee side work, assist with opening/closing tasks, and support inventory checks and stock rotation.
• Reporting: Communicate shift notes to management, escalate operational issues, and contribute to daily briefings.

Requirements

• Experience: 1–3 years in a supervisory or senior server role in restaurants, cafés, or hotels; upscale dining experience preferred.
• Skills: Strong communication, leadership, conflict resolution, and attention to detail.
• Qualifications: Food safety awareness or certification preferred; fluent in English; additional languages advantageous.
• Availability: Flexible to work evenings, weekends, and public holidays.
• Attributes: Energetic, service‑oriented, punctual, calm under pressure, and a natural team motivator.

About Leto Dubai Mall

Leto Dubai Mall is an elegant dining destination known for handcrafted desserts, a modern menu, and a refined atmosphere. Located in one of Dubai’s premier retail and leisure hubs, we combine contemporary culinary creativity with warm, attentive service to create memorable moments for a diverse international clientele. Our team values craftsmanship, collaboration, and continuous learning.

Benefits

• Competitive salary with performance incentives.
• Staff meals and discounts across the group.
• Career progression and internal promotion opportunities.
• Training and mentorship to develop supervisory and leadership skills.
• Professional work environment in a premium location.

Applying process

1. Prepare your CV: Highlight supervisory experience, guest recovery examples, and measurable achievements.
2. Email your application: Send CV to cv@letocaffe.com with the subject line Restaurant Supervisor — Dubai Mall.
3. Shortlisting: Qualified candidates will be contacted for a phone or video screening.
4. Interview and assessment: Shortlisted applicants attend an in‑person interview and practical assessment at the venue.
5. Offer and onboarding: Offer subject to references and background checks; onboarding includes orientation and role‑specific training.