Front office supervisor

Royal Rose Abu Dhabi, proudly part of the Curio Collection by Hilton, is seeking an experienced and service-driven Front Office Supervisor to lead our reception and guest services team. This role is ideal for a hospitality professional who combines operational know-how with a genuine passion for creating exceptional guest experiences. You will supervise daily front office operations, coach and mentor staff, ensure smooth check-in/check-out procedures, and uphold brand standards across all guest touchpoints. The successful candidate will be a confident communicator, a decisive problem-solver, and someone who thrives in a fast-paced luxury environment while maintaining attention to detail and a calm, professional demeanor.

Duties and Responsibilities

• Supervise Front Office Operations: Oversee daily reception activities, ensure efficient check-in/check-out, manage room allocations, and maintain front desk standards.
• Team Leadership and Training: Coach, mentor, and schedule front office staff; conduct performance reviews and deliver ongoing training to maintain service excellence.
• Guest Relations and Service Recovery: Handle escalated guest requests and complaints, implement service recovery measures, and ensure timely follow-up to restore guest satisfaction.
• Reservations and Revenue Support: Monitor reservations, assist with upselling and room inventory management, and liaise with reservations and revenue teams to optimize occupancy.
• Shift Management and Reporting: Prepare shift handovers, daily front office reports, and incident logs; ensure accurate billing and reconciliation.
• Coordination with Departments: Work closely with housekeeping, maintenance, food & beverage, and concierge to fulfill guest requests and resolve operational issues.
• Standards and Compliance: Enforce brand standards, health and safety procedures, and cash-handling policies; support internal audits and quality checks.
• Guest Communication: Provide concierge-level information, manage VIP arrivals, and ensure personalized service for high-value guests.

Requirements

• Education: High school diploma required; diploma or degree in Hospitality Management preferred.
• Experience: Minimum 3 years in front office operations with at least 1 year in a supervisory role at a 4- or 5-star hotel or equivalent.
• Skills: Excellent verbal and written English; additional languages advantageous. Strong leadership, conflict resolution, and customer-service skills.
• Technical: Proficiency with Property Management Systems (PMS) and MS Office; familiarity with revenue and reservation tools is a plus.
• Personal Attributes: Professional presentation, high emotional intelligence, decisive under pressure, and a proactive, guest-first mindset.
• Availability: Flexible to work rotating shifts, weekends, and public holidays.
• Legal: Right to work in the UAE and any required local certifications or permits.

About Royal Rose Abu Dhabi

Royal Rose Abu Dhabi is a distinguished luxury hotel and a proud member of the Curio Collection by Hilton. Located in the heart of Abu Dhabi, we combine elegant design with personalized service to create memorable stays for our guests. Our culture emphasizes professional growth, teamwork, and a commitment to delivering authentic hospitality. Joining Royal Rose means becoming part of a brand that values excellence, creativity, and a supportive work environment.

Application Process

To apply, email your CV to careers@royalrosehotel.com. Use the subject line Front Office Supervisor — Application and include a brief cover note summarizing your supervisory experience, leadership style, and earliest availability. Shortlisted candidates will be contacted for an initial screening and interview. We appreciate all applications; only candidates selected for further consideration will be contacted.