Iconic Plaza Hotel is expanding its pre‑opening team in Nairobi and inviting passionate hospitality professionals to join us. We are hiring across multiple departments, seeking individuals who value service excellence, teamwork, and a commitment to creating memorable guest experiences. If you are motivated, professional, and ready to grow with a new hotel brand, we welcome your application.

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📍 Open Positions — Location & Apply Link

Position	Location	Apply Email
Front Office Agents	Nairobi, Kenya	Apply now/View
Porters	Nairobi, Kenya	Apply now/View
Waiters / Waitresses	Nairobi, Kenya	Apply now/View
Baristas	Nairobi, Kenya	Apply now/View
Kitchen Stewards	Nairobi, Kenya	Apply now/View
Laundry Supervisor	Nairobi, Kenya	Apply now/View
Room Attendants	Nairobi, Kenya	Apply now/View
Public Area Attendants	Nairobi, Kenya	Apply now/View
Commis Chefs	Nairobi, Kenya	Apply now/View

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Duties, Responsibilities & Requirements by Position

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1. Front Office Agents

Duties & Responsibilities

• Manage check‑ins, check‑outs, and reservations
• Handle guest inquiries and provide concierge support
• Process billing and payments
• Coordinate with housekeeping and other departments
• Resolve guest concerns professionally

Requirements

• 1 year experience in front office or customer service
• Strong communication and computer skills
• Professional appearance and guest‑focused attitude
• Ability to work shifts and weekends

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2. Porters

Duties & Responsibilities

• Assist guests with luggage
• Escort guests to rooms
• Maintain lobby cleanliness
• Support concierge and front office teams

Requirements

• Physically fit and well‑presented
• Good communication skills
• Ability to lift luggage safely
• Customer‑service mindset

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3. Waiters / Waitresses

Duties & Responsibilities

• Take orders and serve food & beverages
• Maintain table setup and cleanliness
• Process payments
• Support events and banquets

Requirements

• Experience in restaurant or hotel service preferred
• Strong interpersonal and communication skills
• Ability to multitask in a fast‑paced environment

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4. Baristas

Duties & Responsibilities

• Prepare espresso‑based and specialty beverages
• Maintain coffee station cleanliness
• Handle POS transactions
• Ensure beverage quality and consistency

Requirements

• 1 year barista experience
• Strong coffee knowledge and milk‑texturing skills
• Friendly and energetic personality

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5. Kitchen Stewards

Duties & Responsibilities

• Clean kitchen equipment, utensils, and floors
• Support chefs with basic prep
• Manage waste disposal
• Maintain hygiene and sanitation standards

Requirements

• Physically fit and hardworking
• Basic understanding of hygiene practices
• Ability to work in a fast‑paced kitchen

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6. Laundry Supervisor

Duties & Responsibilities

• Supervise laundry team and daily operations
• Inspect linens and uniforms
• Manage inventory and chemicals
• Maintain equipment and safety standards

Requirements

• 2+ years laundry supervisory experience
• Strong leadership and organizational skills
• Knowledge of stain removal and laundry machinery

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7. Room Attendants

Duties & Responsibilities

• Clean and prepare guest rooms
• Replace linens and amenities
• Report maintenance issues
• Follow hygiene and safety standards

Requirements

• Housekeeping experience preferred
• Strong attention to detail
• Ability to work independently

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8. Public Area Attendants

Duties & Responsibilities

• Clean lobbies, corridors, restrooms, and public spaces
• Replenish supplies
• Report hazards and maintenance issues
• Support event setups

Requirements

• Experience in cleaning or housekeeping
• Knowledge of cleaning chemicals
• Reliable and detail oriented

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9. Commis Chefs

Duties & Responsibilities

• Assist in food preparation and cooking
• Maintain workstation cleanliness
• Follow recipes and presentation standards
• Support senior chefs during service

Requirements

• Culinary training or 1 year kitchen experience
• Basic knife and cooking skills
• Passion for food and learning

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🏨 About Iconic Plaza Hotel

Iconic Plaza Hotel is a modern hospitality brand built on Kenyan warmth, contemporary comfort, and exceptional service. Our mission is to create memorable guest experiences through thoughtful design, local inspiration, and a culture of excellence. We invest in our people through training, growth opportunities, and a supportive work environment where teamwork and professionalism thrive.

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📨 Application Process

To apply, send your CV and a brief cover letter to:

📧 hr@iconicplazahotels.com
Subject Line: Position – Your Full Name

Include:

• Your earliest start date
• Updated CV
• At least one reference

Only shortlisted candidates will be contacted for interviews and assessments.