Job opening — Roasters Specialty Coffee House (New branch opening)

Roasters Specialty Coffee House is expanding and building an opening team for a new branch. We are a specialty coffee brand that blends craftsmanship, hospitality, and community. Our service philosophy centers on consistent product quality, warm professional service, and an elevated café experience that makes every guest feel welcome. We are seeking experienced and motivated hospitality professionals who take pride in their craft, thrive in collaborative teams, and want to grow with a fast-moving concept. Below you’ll find a detailed introduction to each role, core duties and responsibilities, and the required skills and experience for applicants.

---

Position	Location	Application link/ Details
Restaurant Manager	Dubai, UAE	APPLY
Assistant Restaurant Manager	Dubai, UAE	APPLY
Team leader/Supervisor	Dubai, UAE	APPLY
Head barista	Dubai, UAE	APPLY
Junior Barista	Dubai, UAE	APPLY
Waiter/waitress	Dubai, UAE	APPLY
Junior waiter/waitress	Dubai, UAE	APPLY
Cashier	Dubai, UAE	APPLY

Restaurant Manager

Introduction: The Restaurant Manager will be the operational leader of the branch, responsible for opening readiness, day-to-day performance, and long-term growth. This is a hands-on leadership role that combines people management, operational control, financial accountability, and guest experience ownership.

Duties and responsibilities:

• Lead pre-opening planning and execution: recruit, train, and onboard the opening team; establish SOPs and service standards.
• Oversee daily operations across front of house and support functions to ensure smooth service flow and consistent quality.
• Manage rostering, labor cost control, and scheduling to meet budgeted targets.
• Own sales performance, inventory management, stock control, and vendor relationships.
• Monitor financial metrics (sales, wastage, margins) and implement corrective actions to hit targets.
• Coach, develop, and appraise staff; run regular briefings, shift debriefs, and performance reviews.
• Maintain compliance with health, safety, and hygiene standards; ensure equipment maintenance and readiness.
• Represent the brand on the floor, resolving guest issues and building local community relationships.

Requirements:

• 3–5+ years of F&B management experience, preferably with multi-site or pre-opening exposure.
• Strong commercial acumen with experience managing budgets, P&L, and labor costs.
• Proven people-leadership skills: training, conflict resolution, and performance management.
• Excellent communication, organizational, and problem-solving abilities.
• High standards for service, presentation, and operational discipline.
• Flexibility to work opening hours, weekends, and public holidays.

---

Assistant Manager

Introduction: The Assistant Manager supports the Restaurant Manager in operational delivery and team development. This role acts as the manager’s right hand during the shift and steps into the lead role when required.

Duties and responsibilities:

• Support daily operations and ensure team adherence to SOPs and service standards.
• Lead shifts, manage service flow, and ensure guest satisfaction.
• Assist with recruitment, induction, and training of new hires.
• Oversee inventory checks, basic stock ordering, and vendor communication.
• Monitor team performance and provide real-time coaching on the floor.
• Handle guest feedback and manage minor escalations; escalate complex issues to the Restaurant Manager.
• Help prepare operational reports and maintain documentation.

Requirements:

• 2–4 years supervisory experience in café, restaurant, or hospitality operations.
• Strong customer service orientation and leadership presence.
• Good organizational skills and a nose for operational detail.
• Ability to work varied shifts and support opening/closing procedures.
• Familiarity with POS systems and basic inventory processes.

---

Team Leader / Supervisor

Introduction: The Team Leader ensures every shift runs smoothly by coaching staff, maintaining standards, and being the link between the floor team and management.

Duties and responsibilities:

• Lead assigned shifts; coordinate team duties and ensure staff are positioned correctly.
• Mentor junior staff, support training on service and product knowledge, and reinforce standards.
• Conduct opening and closing checklists; ensure hygiene and cleanliness tasks are completed.
• Monitor guest flow, manage queues, and assist in guest service during busy periods.
• Report daily shift observations and operational issues to management.
• Support stock rotation, mise en place, and basic prep tasks.

Requirements:

• 1–3 years of hands-on supervisory experience in cafes, quick service, or casual dining.
• Strong interpersonal skills and a calm, decisive approach during busy service.
• Reliable, punctual, and able to motivate small teams.
• Basic product knowledge and willingness to learn coffee preparation standards.

---

Head Barista

Introduction: The Head Barista leads the coffee program, ensuring beverage quality, training standards, and machine maintenance. This role shapes the in-café coffee experience.

Duties and responsibilities:

• Lead coffee preparation standards for espresso, milk texturing, filter brews, and signature beverages.
• Train and assess baristas on extraction, milk technique, tamping, dosing, and recipe consistency.
• Maintain and manage coffee equipment (espresso machines, grinders, brewers); schedule basic maintenance and liaise with technicians.
• Manage coffee stock, grinder settings documentation, and recipe cards.
• Create in-store coffee promotions, tasting sessions, and staff cupping sessions.
• Monitor quality control and troubleshoot issues quickly to maintain guest satisfaction.
• Maintain a clean, safe, and organized bar area; enforce hygiene standards.

Requirements:

• Proven barista experience with demonstrable skills in espresso extraction, milk texturing, and coffee brewing.
• 2+ years in a senior barista or head barista role preferred.
• Experience training or mentoring junior baristas.
• Passion for specialty coffee, cupping knowledge, and interest in continuous improvement.
• Strong attention to detail and an ability to work under pressure.

---

Junior Barista

Introduction: The Junior Barista supports the bar team by preparing drinks, maintaining service speed, and learning to deliver consistent specialty coffee.

Duties and responsibilities:

• Prepare espresso-based beverages and learn to maintain recipe consistency.
• Support the Head Barista with set-up, cleaning, and daily maintenance of equipment.
• Maintain a clean and organized bar station, replenish supplies, and follow hygiene checklists.
• Serve customers with friendly, efficient service; work on speed and accuracy under supervision.
• Participate in training sessions and internal cupping or practice sessions.
• Assist with simple food preparation and display replenishment when required.

Requirements:

• Some café or hospitality experience preferred; strong enthusiasm for specialty coffee.
• Willingness to learn and follow coaching from senior baristas.
• Good communication skills and positive customer service attitude.
• Flexible availability including early mornings, weekends, and holidays.

---

Waiter / Waitress

Introduction: Wait staff are the face of the café on the floor, responsible for attentive, warm service and ensuring guests’ needs are met from seating to payment.

Duties and responsibilities:

• Greet guests, take accurate orders, and serve food and beverages promptly.
• Present the menu knowledgeably and make appropriate recommendations or upsells.
• Ensure tables are cleared and reset quickly; maintain cleanliness of the dining area.
• Handle guest requests and minor complaints with professionalism; escalate where necessary.
• Process payments accurately and support the cashier as required.
• Assist in side-work tasks: polishing cutlery, refilling condiments, and restocking service stations.

Requirements:

• Customer-facing experience in cafés or casual dining environments.
• Polished presentation, friendly manner, and strong communication skills.
• Ability to multitask in a busy service environment while maintaining service standards.
• Basic numeracy and familiarity with POS systems preferred.

---

Junior Waiter / Waitress

Introduction: The Junior Waiter supports the front-of-house team by assisting with basic service tasks, learning upsell & guest engagement techniques, and ensuring a smooth dining flow.

Duties and responsibilities:

• Assist with greeting, seating, and serving under the direction of senior wait staff.
• Clear and reset tables, support food running, and help with simple customer requests.
• Learn menu items and drink pairings to support recommendations.
• Help maintain cleanliness and readiness of the dining area during and between shifts.
• Support the team during peak periods and take direction from supervisors.

Requirements:

• Some hospitality or customer service experience preferred.
• Eagerness to learn, reliable attendance, and a team-first attitude.
• Presentable and able to work standing shifts and varied hours.

---

Cashier

Introduction: The Cashier ensures smooth, accurate transactions and contributes to positive guest interactions at the point of sale.

Duties and responsibilities:

• Operate the POS system efficiently and accurately; process cash and card payments.
• Greet customers at the counter, answer basic product questions, and take orders when needed.
• Maintain cash drawer accuracy and follow cash handling procedures.
• Assist with light floor support, order assembly, and packaging for takeaway orders.
• Promote loyalty programs, gift cards, or ongoing promotions when relevant.
• Support opening and closing cash reconciliation and daily report preparation.

Requirements:

• Prior experience handling POS systems and cash transactions preferred.
• Strong numeracy, honesty, and attention to detail.
• Friendly, customer-oriented attitude and ability to work quickly during peak times.
• Reliable and punctual with good record-keeping habits.

---

About Roasters Specialty Coffee House

Roasters is a specialty coffee brand focused on high-quality beans, precise brewing, and an inviting café experience. We combine barista craft and operational discipline with warm hospitality and a modern, comfortable environment. Our team-driven culture values continuous learning, mentorship, and recognition for strong performers. We aim to be a local favorite by delivering consistent coffee quality, thoughtful service, and community engagement.

---

Benefits of working at Roasters

• Structured training and career progression with clear role pathways.
• Specialty coffee education and practical skill development (espresso, extraction, latte art, cuppings).
• Competitive compensation and performance-based growth opportunities.
• Supportive team culture with coaching, peer learning, and regular feedback.
• Opportunity to work on a pre-opening team with input on SOPs and guest experience design.
• Employee discounts, staff meals, and potential for cross-venue opportunities as we expand.
• Recognition programs and potential leadership development for high performers.