Villaggio Hotels is a renowned and luxury hotel group located in the heart of Abu Dhabi, offering an exceptional experience for both guests and staff. We are currently looking for enthusiastic and dedicated individuals to join our team in various roles at both Villaggio Hotel and Grand Villaggio Hotel.
If you have a passion for hospitality and a commitment to excellent service, we invite you to apply and be part of our dynamic team. Hotel experience is a plus, and we are excited to welcome applicants who are eager to grow with us!
Current Vacant Positions:
At Villaggio Hotel:
- Reservations Agent
- Job Description: The Reservations Agent is responsible for managing and processing guest reservations, ensuring a smooth booking experience. You will assist guests with queries, provide information on room availability, and handle bookings with a focus on customer satisfaction.
- Key Responsibilities:
- Answering phone calls, emails, and online inquiries for room bookings.
- Providing accurate information about room rates, availability, and hotel services.
- Processing and confirming reservations efficiently.
- Ensuring proper guest communication before, during, and after check-in.
- Required Skills & Experience:
- Prior hotel or reservations experience is a plus.
- Strong communication skills and attention to detail.
- Front Office Associates
- Job Description: As a Front Office Associate, you will be the first point of contact for guests. You will ensure a seamless check-in and check-out process and provide outstanding customer service throughout the guest’s stay.
- Key Responsibilities:
- Greeting guests and assisting with check-in/check-out procedures.
- Handling guest requests and inquiries promptly and professionally.
- Coordinating with housekeeping and maintenance departments to fulfill guest needs.
- Required Skills & Experience:
- Hotel experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Telephone Operator
- Job Description: The Telephone Operator is responsible for managing internal and external telephone communications. You will ensure that all calls are handled promptly and professionally, while providing assistance and information to guests.
- Key Responsibilities:
- Answering and transferring calls in a professional and courteous manner.
- Providing information and assistance to guests as required.
- Handling emergency calls and providing necessary support to guests.
- Required Skills & Experience:
- Hotel experience is a plus.
- Strong phone etiquette and communication skills.
- Housekeeping Attendants
- Job Description: As a Housekeeping Attendant, you will be responsible for maintaining cleanliness and tidiness in guest rooms and public areas. Your attention to detail and commitment to cleanliness will help ensure guests have a comfortable and welcoming experience.
- Key Responsibilities:
- Cleaning and sanitizing guest rooms and public areas.
- Replenishing supplies and ensuring room amenities are stocked.
- Reporting maintenance issues and guest feedback to the supervisor.
- Required Skills & Experience:
- Prior housekeeping experience is preferred.
- Attention to detail and the ability to work efficiently.
At Grand Villaggio Hotel:
- Front Office Associates
- Job Description: As a Front Office Associate, you will play a key role in providing exceptional guest service. You will greet and assist guests, ensuring a smooth check-in and check-out process, and handle guest requests and inquiries.
- Key Responsibilities:
- Warmly greeting guests and assisting with check-in/check-out procedures.
- Handling guest requests and inquiries promptly.
- Coordinating with various hotel departments to meet guest needs.
- Required Skills & Experience:
- Hotel experience is preferred.
- Excellent communication skills and a professional demeanor.
- Telephone Operator
- Job Description: The Telephone Operator at Grand Villaggio Hotel is responsible for managing the hotel’s phone system, answering calls, transferring them to the appropriate departments, and assisting guests as needed.
- Key Responsibilities:
- Answering incoming calls and providing assistance or information as required.
- Directing calls to relevant departments or team members.
- Responding to guest inquiries and offering personalized service.
- Required Skills & Experience:
- Prior hotel experience is an advantage.
- Excellent communication skills, both verbal and written.
How to Apply:
If you are passionate about hospitality and ready to join a prestigious hotel group, we’d love to hear from you! Please send your updated CV to careers@villaggiohotels.ae.
Location: Abu Dhabi
Why Join Villaggio Hotels?
- A Dynamic Work Environment: Be part of a team that values professional growth, innovation, and delivering excellence in hospitality.
- Training & Development: We provide continuous opportunities for learning and career advancement.
- Competitive Salaries & Benefits: We offer attractive salary packages and employee benefits.
Take the next step in your hospitality career with Villaggio Hotels. We look forward to welcoming you to our team and achieving excellence together! Apply today! 🌟
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