The tower Plaza

Reservation agent

Full Time Sheikh Zayed Road، TC - Metro Station - opp. Emirates Towers - Dubai Dubai, United Arab Emirates Front Office - Hotels and restaurants

Job Overview

  • Salary Offers To Be discussed
  • Experience Level Junior
  • Total Years Experience 2-5
  • Academic Level Tertiary Level
  • Working Hours 8 hrs

Reservation Agent – The Tower Plaza Hotel Dubai

The Tower Plaza Hotel Dubai is seeking a professional and customer‑focused Reservation Agent to manage guest bookings, inquiries, and reservation requests with efficiency and hospitality. The ideal candidate will ensure a smooth reservation experience while upholding the hotel’s service standards and maximizing revenue opportunities.

Duties and Responsibilities

  • Handle incoming reservation calls, emails, and online booking requests promptly and professionally.
  • Process individual and group reservations accurately in the hotel’s reservation system.
  • Provide guests with detailed information about room types, rates, promotions, and hotel facilities.
  • Upsell room categories and packages to optimize revenue.
  • Maintain accurate records of bookings, cancellations, amendments, and special requests.
  • Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
  • Follow reservation policies, payment procedures, and data accuracy standards.
  • Assist in preparing daily reports and ensuring system data integrity.
  • Deliver exceptional customer service and maintain a positive, welcoming tone in all guest interactions.

Requirements

  • Previous experience as a Reservation Agent or similar role in a hotel environment.
  • Strong communication skills and a professional telephone manner.
  • Proficiency in hotel reservation systems (Opera experience is an advantage).
  • Excellent attention to detail and accuracy in data entry.
  • Ability to multitask, prioritize, and work under pressure.
  • Strong customer service mindset and problem‑solving skills.
  • Flexibility to work shifts, weekends, and public holidays.
  • Good command of English; additional languages are a plus.

Company Information

Located on the iconic Sheikh Zayed Road, The Tower Plaza Hotel Dubai is a distinguished city landmark known for its exceptional hospitality, modern comfort, and panoramic skyline views. The hotel offers a dynamic and supportive environment where hospitality professionals can grow and excel in their careers.

Application Process

Interested candidates may send their CV to:
📧 careers@thetowerplazahotel.com

Please mention “Reservation Agent” in the subject line. Only shortlisted candidates will be contacted.

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The tower Plaza

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Company Information
  • Total Jobs 11 Jobs
  • Location Dubai
  • Contacts +971 4 387 7777

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