Head waiter

Saddle House Sharjah is recruiting an experienced, service-driven Head Waiter to lead our Front of House team. This senior FOH role is ideal for a local hospitality professional who combines strong leadership with hands-on service excellence. As Head Waiter you will be responsible for maintaining high service standards, coaching and mentoring wait staff, managing table flow and reservations, and ensuring every guest receives a polished, consistent dining experience. You will act as the primary point of contact for guest escalations and VIPs, coordinate closely with the kitchen and bar teams to guarantee timely delivery and presentation of dishes, and drive upselling and revenue through attentive, informed service. The role requires proven supervisory experience in a busy restaurant, excellent communication skills in Arabic and English, and the ability to perform under pressure while modeling professionalism and a guest-first mindset. Interviews are scheduled for Tuesday, 10 February 2026; shortlisted candidates will receive interview details by phone. If you are a confident leader who thrives on developing teams and delivering memorable guest experiences, Saddle House Sharjah invites you to apply.

Duties and Responsibilities

• Team Leadership and Training
  • Supervise and motivate the service team during shifts; assign sections and duties.
  • Train new and existing staff on service standards, menu knowledge, and upselling techniques.
  • Conduct briefings before service and debriefs after shifts to reinforce standards and address issues.
• Service Quality and Guest Experience
  • Ensure consistent, high-quality service across all sections; monitor timing, presentation, and guest interactions.
  • Greet and assist VIPs and handle guest complaints or special requests with discretion and professionalism.
  • Maintain a visible presence on the floor to support staff and engage with guests.
• Operational Coordination
  • Coordinate closely with kitchen and bar teams to manage order flow, timing, and special requests.
  • Oversee reservation management and table allocation to optimize covers and minimize wait times.
  • Ensure accurate billing and resolve any discrepancies promptly.
• Standards, Safety, and Reporting
  • Enforce hygiene, safety, and service protocols; ensure compliance with company policies.
  • Monitor stock usage for service items (e.g., condiments, menus, tableware) and report shortages.
  • Provide shift reports and feedback to management on performance, guest feedback, and staffing needs.

Requirements

• Experience: Minimum 3+ years supervisory experience in a restaurant, café, or hotel F&B environment, with demonstrable success leading service teams.
• Language: Fluent Arabic is required; strong English communication skills are essential.
• Skills: Excellent leadership, coaching, and conflict-resolution skills; strong menu knowledge and upselling ability; confident guest-facing presence.
• Technical: Familiarity with POS systems, reservation platforms, and basic cash-handling procedures.
• Personal Attributes: Professional appearance, punctuality, resilience under pressure, and a collaborative, service-oriented attitude.
• Eligibility: Local resident eligible to work in the UAE; flexible availability including weekends and public holidays.

About Saddle House

Saddle House is a contemporary hospitality brand focused on delivering consistent, high-quality guest experiences through well-trained teams, thoughtful menus, and a collaborative culture. We prioritize staff development and internal progression, offering opportunities for team members to grow across front and back of house. Our Sharjah location blends local hospitality traditions with modern dining standards, emphasizing speed, warmth, and reliability. Working at Saddle House means joining a supportive environment where strong performers are recognized and given clear pathways for advancement.

Application Process

1. Apply Online: Complete the application form and attach your CV at the link below.
   Application Link: https://lnkd.in/dM9M9fRW
2. Shortlisting: Applications will be screened for relevant experience, language skills, and eligibility. Shortlisted candidates will receive a phone call.
3. Interview: Interviews are scheduled for Tuesday, 10 February 2026. Location and time slots will be shared with shortlisted applicants. Bring an updated CV and valid ID.
4. Assessment: Expect competency questions, situational scenarios, and possible role-specific checks (e.g., service simulation, reservation handling).
5. Offer and Onboarding: Successful candidates will be contacted with an offer and onboarding details.