Captain waiter

Saddle House Sharjah is hiring a skilled, service-oriented Captain Waiter to lead a section of the Front of House team and deliver consistently excellent guest experiences. This role suits an experienced hospitality professional who thrives in a fast-paced environment, excels at guest interaction, and can mentor junior staff while maintaining high operational standards. As Captain Waiter you will be responsible for managing a service section during shifts, coordinating closely with the kitchen and bar to ensure timely and accurate delivery, and stepping in to resolve guest issues with tact and efficiency. You will also support training, uphold presentation and hygiene standards, and contribute to upselling and revenue through informed recommendations. The ideal candidate is a local resident eligible to work in the UAE, fluent in Arabic and proficient in English, with a proven track record in senior waiter or supervisory roles. Interviews are scheduled for Tuesday, 10 February 2026; shortlisted candidates will receive interview details by phone. If you are confident, organized, and passionate about delivering memorable dining experiences, Saddle House Sharjah invites you to apply.

Duties and Responsibilities

• Section Leadership
  • Lead and manage a designated service section during shifts; assign tasks and ensure smooth handovers between servers.
  • Monitor timing and coordination of courses to maintain consistent pacing and table turns.
• Guest Service
  • Greet and seat guests when required; present menus and explain specials or promotions.
  • Handle guest enquiries, special requests, and complaints professionally; escalate complex issues to management.
• Order and Service Coordination
  • Accurately take and relay orders to kitchen and bar; verify order completeness and presentation before service.
  • Ensure correct billing and process payments when necessary; resolve billing discrepancies promptly.
• Training and Mentoring
  • Coach junior waitstaff on service standards, menu knowledge, and upselling techniques.
  • Conduct on-shift training and provide constructive feedback to improve team performance.
• Standards and Compliance
  • Enforce hygiene, safety, and service protocols; ensure tables, cutlery, and service stations are maintained to standard.
  • Monitor stock levels of service items and report shortages to supervisors.
• Revenue and Guest Retention
  • Promote specials and recommend pairings to enhance guest experience and increase average check value.
  • Build rapport with regular guests and contribute to a welcoming dining atmosphere.

Requirements

• Experience: Minimum 2–4 years in a senior waiter, captain, or supervisory FOH role within restaurants, cafés, or hotels.
• Language: Fluent Arabic required; strong English communication skills essential.
• Skills: Excellent guest-facing skills, strong attention to detail, confident upselling ability, and solid knowledge of menu and beverage pairings.
• Technical: Familiarity with POS systems, order management, and basic cash-handling procedures.
• Personal Attributes: Professional appearance, punctuality, resilience under pressure, leadership mindset, and a collaborative attitude.
• Eligibility: Local resident eligible to work in the UAE; flexible availability including weekends and public holidays.

About Saddle House

Saddle House is a contemporary hospitality brand committed to delivering high-quality guest experiences through attentive service, thoughtfully crafted menus, and a collaborative team culture. We emphasize staff development and internal promotion, offering clear pathways for career growth across front and back of house. Our Sharjah location blends local hospitality traditions with modern dining standards, prioritizing speed, warmth, and consistency. Team members at Saddle House benefit from a supportive environment where strong performance is recognized and opportunities to expand skills are encouraged.

Application Process

1. Apply Online — Complete the application form and attach your CV at the link below.
   Application Link: https://lnkd.in/dM9M9fRW
2. Shortlisting — Applications will be screened for relevant experience, language skills, and eligibility. Shortlisted candidates will receive a phone call.
3. Interview — Interviews are scheduled for Tuesday, 10 February 2026. Location and time slots will be shared with shortlisted applicants. Bring an updated CV and valid ID.
4. Assessment — Expect competency questions, situational scenarios, and possible role-specific checks such as service simulations.
5. Offer and Onboarding — Successful candidates will be contacted with an offer and onboarding details.