Workshop Supervisor

Al Ghurair Mobility — Cars Services is expanding its workshop network across the UAE. We are seeking a hands‑on, technically strong Workshop Supervisor to lead daily workshop operations in Dubai or Abu Dhabi, ensure high standards of repair quality and safety, coach technicians, and drive productivity and customer satisfaction.

Details and Responsibilities

Role details

• Locations: Dubai; Abu Dhabi
• Employment type: Full time
• Reporting to: Manager Aftersales / Head of Aftersales
• Team scope: Technicians, apprentices, service advisors, workshop attendants

Key responsibilities

• Supervise day‑to‑day workshop activities to meet KPIs for throughput, turnaround time, first‑time fix rate, and quality.
• Allocate jobs and balance technician workloads based on skillset, complexity, and priority.
• Inspect completed work for quality and compliance with OEM repair standards before vehicle handover.
• Coach, mentor, and develop technicians through on‑the‑job training, skills assessments, and performance feedback.
• Enforce health, safety, and environmental procedures in the workshop; ensure PPE and safe work practices are followed.
• Coordinate with Parts to confirm parts availability and expedite critical items to minimize vehicle downtime.
• Monitor technician productivity, time capture, and job card accuracy; identify and implement process improvements to increase labor absorption.
• Support complex diagnostics and troubleshooting; liaise with technical support or OEM field engineers when required.
• Maintain workshop tools, equipment calibration, and facility standards; report maintenance or equipment needs promptly.
• Assist Manager Aftersales with workforce planning, shift rostering, and recruitment needs.
• Handle escalated technical or customer issues professionally and ensure timely resolution.
• Prepare daily/weekly workshop reports and contribute to monthly operational reviews.

Requirements

Experience and qualifications

• 3–6 years experience in automotive workshop operations or technical supervision; prior supervisory experience preferred.
• Strong technical knowledge of vehicle systems, diagnostics, and repair procedures across petrol/diesel and common vehicle platforms.
• Experience with Dealer Management Systems (DMS) or workshop job‑card systems and basic MS Office reporting.
• Vocational or technical qualification in Automotive Technology, Mechanical Engineering, or equivalent preferred.
• Valid UAE work authorization; UAE driving license preferred.

Skills and competencies

• Proven leadership and people‑development skills with a hands‑on, coaching approach.
• Excellent organizational skills and ability to prioritize in a fast‑paced environment.
• Detail oriented with a strong focus on quality control and safety.
• Good communicator in English; Arabic is an advantage.
• Problem solver who remains calm under pressure and manages escalations effectively.
• Willingness to work flexible hours, including weekends and peak service periods.

About Al Ghurair Mobility

Al Ghurair Mobility is part of the Al Ghurair Group, a diversified UAE conglomerate with a long legacy in industry, retail, and services. Our Cars Services division delivers modern workshop experiences, professional aftersales, and customer‑centric service across the UAE. We invest in training, provide competitive compensation, and offer clear career progression for high performers.

Application Process

How to apply

• Email your CV to: careers.agauto@al-ghurair.com
• Subject line: Workshop Supervisor — Dubai or Workshop Supervisor — Abu Dhabi (please specify preferred location).
• Include a brief cover note with your current notice period and expected salary. Shortlisted candidates will be contacted by our recruitment team.