Waitress

The Waitress will be a warm, attentive, and professional ambassador of Taj’s hospitality on the restaurant floor. This role focuses on delivering polished table service, anticipating guest needs, and supporting a smooth, efficient dining experience for local and international guests. The ideal candidate combines excellent communication skills, a guest‑first attitude, and the ability to work calmly during busy service periods.

Position: Waitress / Server
Location: Taj Jumeira Lakes Tower, Dubai
Employment Type: Full time; frontline food & beverage role delivering table service across one or more hotel dining outlets.

Duties and Responsibilities

Guest Service and Table Management

• Welcome guests, present menus, explain daily specials, and make personalised recommendations.
• Take accurate food and beverage orders, relay them to the kitchen and bar, and ensure timely delivery of items.
• Set, clear, and reset tables to Taj standards; maintain table presentation and ambience throughout service.
• Monitor guest satisfaction during the meal and proactively address requests or concerns.

Order Accuracy and Coordination

• Use the POS system to enter orders, process payments, and manage guest folios when required.
• Coordinate closely with kitchen, bar, and service teams to ensure order accuracy and timely service.
• Assist with running food and beverages during peak periods and support banquet or event service when needed.

Upselling and Revenue Support

• Promote daily specials, signature dishes, and beverage pairings to enhance guest experience and increase average spend.
• Support promotional campaigns and seasonal menus by being knowledgeable and enthusiastic about offerings.

Hygiene, Safety and Compliance

• Adhere to food safety, hygiene, and health & safety regulations at all times.
• Follow proper handling and storage procedures for food and beverage items; report any issues to supervisors.
• Maintain a clean, organised service station and assist with side‑work duties (e.g., polishing cutlery, restocking condiments).

Teamwork and Professionalism

• Participate in pre‑shift briefings and handovers; communicate guest notes and VIP arrivals to the team.
• Support colleagues during busy shifts and contribute to a positive, collaborative work environment.
• Represent Taj’s grooming and service standards through professional appearance, punctuality, and courteous behaviour.

Record Keeping and Administrative Tasks

• Complete checklists, side‑work logs, and shift reports as required.
• Report lost & found items, guest incidents, and service recovery actions to the supervisor.
• Assist with inventory counts and stock rotation when requested.

Requirements

Experience and Qualifications

• Minimum 1–2 years experience in a waiter/waitress or server role at a hotel, upscale restaurant, or busy F&B outlet.
• Prior exposure to fine dining or international service standards is an advantage.
• Food safety or hospitality certification is desirable but not mandatory.

Skills and Competencies

• Excellent interpersonal and communication skills with a genuine service orientation.
• Comfortable using POS systems and handling cashless and card transactions accurately.
• Strong attention to detail, time management, and the ability to prioritise tasks under pressure.
• Ability to stand for long periods, carry trays, and perform physically active service duties.

Language and Cultural Fit

• Fluent English required; conversational Arabic is an advantage depending on guest mix.
• Comfortable working in a multicultural environment and respectful of local customs and guest expectations.

Personal Attributes

• Friendly, patient, and composed under pressure with a positive attitude.
• Team player who is reliable, punctual, and flexible with shift patterns including nights, weekends, and public holidays.
• Commitment to learning, receiving feedback, and growing within the Taj service culture.

Desirable

• Experience with banquet or event service and familiarity with wine and beverage service protocols.
• Knowledge of dietary requirements and allergen awareness.

Company About Us

Taj Jumeira Lakes Tower Dubai is part of the Taj Hotels portfolio, a globally recognised luxury hospitality brand known for blending authentic Indian hospitality with contemporary global standards. Located in a prime Dubai neighbourhood, Taj Jumeira Lakes Tower offers refined accommodations, signature dining experiences, and personalised service that reflect the brand’s commitment to warmth, attention to detail, and cultural richness. Our team delivers memorable stays and dining moments for both leisure and business travellers through curated experiences, artful design, and a service culture known as Tajness.

Our Culture and Commitments

• We invest in our people through structured training, mentorship, and clear career pathways across food & beverage and hotel operations.
• We value diversity, local talent development, and a collaborative workplace where ideas to enhance guest experience are welcomed.
• Sustainability and community engagement are integral to our operations; we aim to deliver responsible hospitality that benefits guests, colleagues, and the local community.
• Taj Jumeira Lakes Tower is committed to fair hiring practices and equal opportunity employment.

Application Process

How to Apply

• Prepare a current CV and a brief cover letter that highlights your service experience, language skills, and availability.
• In your cover letter, include your earliest start date, preferred shift pattern, and two professional references (name, position, contact).
• Email your application to sonia.kalangutkar@tajhotels.com or cassandrasoccorina.f@tajhotels.com.

Email Subject Line

• Use the subject line: Application — Waitress / Server — [Your Full Name].

Attachments and Format

• Attach documents in PDF or Word format; ensure file names are professional (e.g., Maria‑Lopez‑CV.pdf).
• Include copies of relevant certificates or hospitality qualifications if available.

Selection Timeline and Process

• Applications will be reviewed on a rolling basis; shortlisted candidates will be contacted for an initial phone or video screening.
• Shortlisted candidates will be invited for an in‑person interview and a practical service assessment at the hotel.
• Final offers are subject to reference checks and verification of eligibility to work in the UAE.

Equal Opportunity Statement

• Taj Jumeira Lakes Tower is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to fair hiring practices. Selection is based on merit, experience, and fit for the role.

Updating or Withdrawing Your Application

• If your circumstances change after applying, notify the recruitment contacts at the email addresses above so your application can be updated or withdrawn.