Waiter or waitress

Majestic Hotel Group is hiring enthusiastic and service‑oriented Waiter / Waitress to join our front‑of‑house team. This role is perfect for hospitality professionals who take pride in delivering polished, attentive service and creating memorable dining experiences. As a waiter/waitress at Majestic, you will be the primary point of contact for guests in our restaurants and outlets, responsible for accurate order taking, timely service, and maintaining the highest standards of presentation and hygiene. You will work closely with kitchen and bar teams, support upselling and revenue initiatives, and contribute to a warm, efficient dining environment. This position offers clear career progression into supervisory F&B roles for candidates who demonstrate reliability, initiative, and a genuine passion for guest service.

Duties and Responsibilities

• Guest Service — Welcome guests, present menus, explain specials, take orders, and ensure timely, courteous service throughout the meal.
• Order Accuracy — Enter orders into the POS accurately; confirm special requests, allergies, and dietary requirements.
• Table Management — Set, clear, and reset tables to brand standards; monitor table turns and coordinate with colleagues to optimize flow.
• Coordination — Liaise with kitchen and bar teams to ensure correct and timely delivery of food and beverages.
• Upselling & Recommendations — Suggest menu items and promotions in a natural, guest‑focused way to enhance the dining experience and support revenue goals.
• Hygiene & Safety — Follow food safety, sanitation, and service protocols; report any incidents or hazards immediately.
• Guest Recovery — Handle guest feedback professionally and escalate issues to the F&B Captain or Manager when necessary.
• Cash & POS — Process payments, handle basic cash transactions, and assist with end‑of‑shift reconciliation as required.
• Event Support — Assist with setup and service for private dining, banquets, and special events.
• Teamwork — Support colleagues during busy periods, participate in briefings, and contribute to a positive work environment.

Requirements

• Experience — 0–3 years in a restaurant, hotel, or customer‑facing hospitality role preferred; entry‑level candidates with strong attitude and trainability are welcome.
• Education — High school diploma or equivalent; hospitality training or certification is an advantage.
• Skills — Excellent verbal communication, active listening, and basic numeracy; confident phone manner for reservations.
• Technical — Comfortable using POS systems and following order workflows.
• Personal Attributes — Friendly, presentable, composed under pressure, and attentive to detail.
• Language — Fluent English; additional languages are a plus.
• Availability — Flexible to work shifts including evenings, weekends, and public holidays.
• Work Authorization — Legal right to work in the UAE or the country where the role is based.

About Majestic Hotel Group

Majestic Hotel Group curates elegant hotels and dining experiences that blend refined design with warm, intuitive service. Our portfolio includes heritage city hotels and contemporary boutique addresses, each rooted in local culture and culinary character. We invest in our people through training, clear career pathways, and a collaborative culture that values excellence, authenticity, and sustainability.

Application Process

To apply, send your CV and a short cover letter outlining relevant experience and availability to careers@majestichotels.com with the subject line Waiter / Waitress Application — [Your Name]. Please include your current notice period and expected salary. Shortlisted candidates will be contacted for a phone screening followed by an in‑person interview and a brief practical service assessment. Applications are reviewed on a rolling basis.