Telephone Operator

Al Khoory Hotels is seeking a professional Telephone Operator to join our front-of-house team in Dubai, United Arab Emirates. This role suits someone who thrives in a fast-paced hotel environment, delivers clear and courteous telephone communication, and supports guest services with efficiency and a positive attitude. Immediate joiners preferred.

Duties and responsibilities

• Answer and route calls promptly and professionally using the hotel switchboard.
• Provide information about hotel services, facilities, and local directions.
• Handle guest requests and wake-up calls, logging and following up as required.
• Coordinate with departments (housekeeping, front desk, maintenance, F&B) to ensure timely service delivery.
• Maintain accurate records of messages, call logs, and service requests.
• Escalate issues to supervisors when necessary and assist during peak periods or emergencies.
• Uphold confidentiality and professional standards in all communications.

Requirements

• Experience: Minimum 1 year in a hotel telephone/switchboard or guest services role preferred.
• Communication: Excellent verbal English; Arabic or additional languages are an advantage.
• Skills: Strong telephone etiquette, clear diction, active listening, and basic computer literacy (MS Office, property management systems).
• Personal qualities: Friendly, patient, detail-oriented, and able to work under pressure.
• Availability: Willingness to work shifts, weekends, and public holidays as required.
• Legal: Valid right to work in the UAE.

About Al Khoory Hotels

Al Khoory Hotels is a hospitality group committed to delivering warm, professional service and memorable guest experiences across our properties. We value teamwork, continuous improvement, and a guest-first mindset. Joining our team means working in a supportive environment where service excellence and career growth are encouraged.

Application process

Interested candidates should share their CV to hr.executive@alkhoory-atrm.com or apply directly via LinkedIn. Please include your availability to join and a brief note highlighting relevant telephone or hotel experience. Shortlisted applicants will be contacted for interview.